The ABCs of Jira Service Desk: measuring success
In part 1 of this blog series, you learned to create a request catalog that is frictionless for your customers. Part 2 was about unleashing the power of queues for your support teams with...
jira tips
The ABCs of Jira Service Desk: unleashing the power of queues
In my last blog post, I gave away the first secret to creating an awesome customer experience. We talked about the...
Inside Atlassian: how our HR team uses Jira Service Desk
The way we help each other inside of organizations is changing. With internal team collaboration so critical to success, how...
Tips for agile product management
At Atlassian, we pride ourselves on building great products. We rely on our fantastic product managers and product owners to...
How to graduate from email support with Jira Service Desk
First, it's important to remember that change is an evolution. It doesn't just happen overnight. Having realistic goals means it will be more exciting once your team hits them out of the park. After Jira...
7 knowledge management tips to improve your service desk
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or...
5 tips for great code reviews
In almost every organization, team members collaborate to get work done. Software teams typically transition issues between people for different functions...
Task management with Confluence and Jira
I’d like to take a few moments to share how task management in Confluence relates to Jira. Both products enable...
Inside Atlassian: 10 tips for distributed development teams
I often get asked about how we use our own tools for software development here at Atlassian. Since it is...
Connecting Jira 6.2 to GitHub
In almost every instance, software development is a collaborative effort – multiple people are working with any given issue during...
Share Jira with external partners
During my time at Atlassian, many Jira administrators have asked, “How do I share Jira with external partners in my...
Inside Atlassian: the Jira QA process, techniques and tools
This post is part of a series of blogs on Atlassian QA. We will cover how the QA strategy has been...
8 steps to Jira field greatness
Now Available: This content is available as a presentation on SlideShare! I’m always in awe when thinking about how many different...
Project portfolio management with Jira Software (2/2)
This article uses several concepts in Jira to manage a portfolio of initiatives at a company. Prior Jira admin experience...
Project portfolio management with Jira Software (1/2)
Can agile scale? Absolutely. We are going to take a look at project portfolio management for agile teams. Program managers,...