Tier 3
8 secrets to succeeding in product management
This post is part of our collection on product management. Learn best practices and get advice from Atlassian’s product managers here. Listen to this blog! 1. Know and grow your lens. Product management is all about how you frame up problems and bring solutions into focus. Unlike some roles, a product manager’s success is not […]
Confluence 101: get the free ebook and graduate with honors
Our crash course in the basics of using Confluence started off with organizing your work in spaces. Next came creating content with pages, and we concluded with discussing work with your team. The goal: to give new users the resources to get started successfully, and vets a chance to learn best practices and new tips and tricks. The […]
Learning Go with flashcards and spaced repetition
This year I have been choosing Go for all my coding projects. Go is brilliantly fast, simple to pick up, it has a powerful concurrency model based on message passing, and no forced – always on – object orientation. My impressions are similar to the ones many have previously articulated well – for example see “Go is unapologetically flawed…” […]
The ABCs of Jira Service Desk: unleashing the power of queues
In my last blog post, I gave away the first secret to creating an awesome customer experience. We talked about the customer portal and how to focus on your customers, including thinking in your customers’ language and simplifying the request process. Today, I’m going to give you the second secret which involves making your agents’ life simpler […]
Three tips to help you organize tables in Confluence
Tables are a useful tool when creating beautiful and organized Confluence pages. In our latest release, Confluence 5.8, we made some major improvements to table functions that will help you create and manage even your most massive tables. Here’s a look at three new features that will make a huge difference when you work with your next table.
Inside Atlassian: how our HR team uses Jira Service Desk
The way we help each other inside of organizations is changing. With internal team collaboration so critical to success, how teams service and provide support to others in the organization is becoming a new way of approaching work. In our latest blog on this topic, we found that 50% of organizations have adopted or are […]
Hipchat helps Code.org turn an Hour of Code into a lifetime of know-how
Code.org is a nonprofit dedicated to expanding computer science in schools in over 180 countries around the world. “We started out making a simple one-hour tutorial called the Hour of Code to get every single student in the whole world to try for at least one hour.” – Hadi Partovi, CEO With Code.org’s success, courses now reach over 100 million students, and Hipchat is how they stay connected with employees and volunteers.
Atlassian Connect for Bitbucket: A new way to extend your workflow in the cloud
More than 3 million developers and 450,000 teams use Bitbucket to manage and collaborate on source code. But code collaboration is only a fraction of what software teams do on a daily basis to ship software. Nowadays, shipping great software involves constant context switching using tools that don’t integrate tightly. Even when integrations are made, […]
Connecting multiple accounts on Hipchat is here
We’re excited to announce that you can now log in to multiple Hipchat accounts from one app, so you can work with all of the teams across your network. Whether you have different accounts for different departments, or you work extensively with clients outside of your company, Hipchat helps everyone work better together. Agencies, consultants, freelancers, and collaborative superheroes rejoice!
Multiexcerpt plugin for Confluence: when once is not enough
Featured add-on: Multiexcerpt Plugin – Select multiple excerpts across a page or across different spaces and recombine them to aggregate your content the way you want. You want to display content from one page onto another page? Confluence makes that easy. But what if you’re a super-user and want to pull together excerpts from multiple pages or […]
The challenges of scaling software development teams globally: pt. 1
Atlassian is a unique software company: we use our own products just as much as our 40,000+ customers do. And like so many of our customers, we experience the same growing pains that many software companies face, especially when it comes to scaling. Why? Because Atlassian went from one small team in Sydney, to over 1,300 people […]
Enterprise Mail Handler for Jira Cloud brings non-Jira users into the conversation
Featured add-on: Enterprise Mail Handler for Jira (JEMH) – JEMH Email Handler provides the enterprise features you need. Jira has become the linchpin of your team, taking care of administrative and tracking tasks so that you can concentrate on what you do best. If only everybody you interact with used Jira, your world would be […]
A service desk for every team: introduction
Have you ever used Google to search for something you didn’t know? Or deposited a check at an ATM (or even better yet, deposited it through your mobile phone while wearing your pajamas)? Today, self-service is becoming an expectation, not a luxury – and that should be the case if you have a question at work, too.
The ABCs of a simple service desk
Hi, I’m Nikki, and I used to be a systems administrator. I want to share a few things that made us successful with our service desk here at Atlassian. In this new blog series, I’m going to give you the secret to creating an awesome service desk for your customers (hint: making it simple).