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Best practices for service request management
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over the next few weeks, we’ll be walking you through the four core IT processes: service request management, incident management, problem management and change management, with a few other ITSM surprises thrown in. To keep updated […]
5 pro tips & tricks for the Hipchat power user
There are all sorts of hidden features that you can impress your team with in Hipchat. Learn these 5 tips and tricks and you’ll be showering in your coworkers’ admiration in no time.
Can humans thrive in the bot economy?
On the go? You can listen to this blog, read by the author, using the player below. [soundcloud url=”https://api.soundcloud.com/tracks/311721882″ params=”color=0066cc&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false” width=”100%” height=”166″ iframe=”true” /] Artificial intelligence (AI) might turn out to be the single biggest change the business world will see in our lifetime. Even bigger than the internet. Bots, like those little customer […]
Built-in SAML 2.0 for Hipchat Server 2.2 provides simplified user management
We’re excited to announce that SAML 2.0 support is now available out of the box with Hipchat Server 2.2, giving teams a more secure and painless way to sign in. We want to make the lives of both admins and users easier, especially when it comes to accessing Hipchat Server. Simple and secure SAML 2.0 […]
Add access keys to branch permissions in Bitbucket Server 4.14
When you hear the terms security and speed, Git repository management may not be the first thing that comes to mind. But for software development teams, these 2 things translate into 1 big thing: productivity. Today we’re releasing Bitbucket Server 4.14 which includes access keys in branch permissions, automatic dashboard updates, and an email notification enhancement. Keep reading […]
8 Jira Service Desk apps to improve your customer service
Jira Service Desk is focused on helping service teams deliver great customer service. Jira Service Desk’s powerful integration with Jira Software allows service and development teams to close the feedback loop and resolve requests faster. But that’s not the only integration Jira Service Desk has. Thanks to the many apps created specifically for Jira Service […]
Practical continuous deployment: a guide to automated software delivery
Continuous deployment guides frequently focus on the culture and adoption aspects. What’s less common to see is how teams have addressed practical nuts-and-bolts issues. [cta] In this post, I’ll talk about the hurdles my team had to jump while transitioning to continuous deployment: workflow stuff, tools stuff, and a bunch of “gotchas”. And for those […]
Summit Europe: how to convince your boss that you should attend
We hope you’ve heard the exciting news that Atlassian is headed to Barcelona for our first ever Atlassian Summit Europe happening May 2 – 5 and we want to make sure you don’t miss out on this inaugural event! So dust off that passport and get ready for four jam-packed days of Atlassian best practices, networking […]
Git Large File Storage (LFS) support comes to Bamboo 5.15
We want to make Git work for everyone and that is why we introduced Git Large File Storage (LFS) to Bitbucket and are now announcing its support in Bamboo 5.15. Git LFS lets you store really big files where they are needed, not just where they fit, to help speed up your development cycle. Adding […]
How to manage projects like an actual project manager
So. You have to manage a project, and you’re not a project manager by trade. I’ve been there. It’s pretty daunting, with all these different frameworks and methodologies to consider… But if you’re like me, you don’t really care about methodology. You just want to deliver your project successfully, and not lose your mind in the process. […]
8 pro-tips for automating Jira Service Desk
Ask anyone in IT – maximizing efficiency and minimizing small and monotonous tasks is the gold standard. Being able to streamline processes is absolutely essential in an industry where there’s never a shortage of work to do. [cta]That’s why service desk automation is awesome. Instead of spending hours manually triaging or following up on tickets, […]
Kitesurfing with ex-presidents: what Richard Branson taught me about leadership
If I told you that you were going to meet a 66 year-old business man worth 7 billion dollars who owns his own island, you’d greet that person with certain assumptions and expectations. Right? Well, when I met Sir Richard Branson for the first time, I brought in my own assumptions of what he’d be […]
Resolve incidents faster with Jira Service Desk & xMatters
Machine learning and automation can go a long way, but ultimately complex problems still need to be solved by people. In the IT world, this means getting the right person on the right problem — fast. In a cloud-first world where high performing IT and software teams deploy multiple times a day, mistakes can, and […]
Infographic: the new shape of modern IT teams
We recently conducted a survey of over 600 IT professionals across the United States to learn what makes modern IT professionals tick. We knew that IT teams come in all shapes and sizes but we wanted to dig deeper and understand what it means to be a modern IT team practicing ITSM. Modern IT teams […]
Your tired, your poor, your huddled masses yearning to breathe free…
It continues to be a difficult social and political climate. Personally, Scott and I strongly disagree with many of the decisions made in the first week by President Trump, especially those that violate Atlassian’s values and commitment to openness, inclusion, diversity, and acceptance. I believe President Trump’s recent executive order to ban all refugees, visa […]