Browse IT
Filters
The Atlassian approach to IT Service Management (ITSM)
Every software company today is fundamentally becoming a service company. We live in a services first world and IT sits right at the center of this transformation. So let’s go on a journey from the transition to a services first world, to the challenges facing IT teams with legacy ITSM tools and finish up with […]
4 simple collaboration strategies for distributed teams
This is a guest post by Simon Herd, Co-founder and CEO of ThinkTilt, creators of ProForma. ProForma provides an extensive library of easy-to-use, customizable forms to bring the functionality and convenience of Jira Service Desk to all business teams. We are everywhere. Well, maybe not everywhere, but we do have a team that is spread […]
If your company’s idea of teamwork is BS, here’s how to fix it
Teamwork and tools that support it get a lot of hype. But teamwork isn’t a technical problem – it’s a people problem. You can’t solve it with tools.
Jira Software Server 7.3: power to the admins
Recent releases of Jira Software focused on making it easier for administrators to manage Jira Software at scale while making teams more efficient with features like improved sprint permissions, configuration of versions and components, and greater flexibility to deploy and manage Jira Software in AWS. But we were just getting started. In Jira Software 7.3, […]
Atlassian + Trello: changing the way teams work
When we founded Atlassian 15 years ago, it seemed obvious to us that software could help teams work better together. But in those days most software companies were focused on developing for personal productivity. We felt that using tools designed for individuals to accomplish teamwork is a bit like using scissors to mow your lawn. […]
Customizable email notifications and more in Jira Service Desk server 3.3
Looking for Jira Service Desk Cloud? Click here to learn about these features available in cloud. Today, we’re excited to announce the release of Jira Service Desk server 3.3. The Jira Service Desk team has worked hard to deliver features you asked for as well as functionality we believe will make Jira Service Desk easier […]
Iterate on your team: how to stay agile and keep improving
It’s the start of a new year, and everyone is thinking about how to improve themselves and their work. I’m not here to offer a list of resolutions to take on, or tips to make the most out of 2017. My message for the coming year is simply this: keep working on your team. It […]
5 Confluence milestones of 2016
As we ring in the new year, with many exciting updates in store for Confluence customers in 2017, it’s worth noting a few of the highlights of the year past, in case you missed them in the flurry of an eventful 2016. And, in the spirit of the new year, we’ll share some of what […]
Test automation: the secret to DevOps success
This is a guest post by Susana Diaz, Product Marketing Manager at Infostretch, makers of QMetry products available in the Atlassian Marketplace. DevOps is designed to enable a culture where development and operations come together to build, test and deploy applications in order to reduce overall deployment time. As the DevOps movement gathers pace, some […]
How the Daily Telegraph’s IT team used Confluence to fuel tenfold growth
The Daily Telegraph is the UK’s #1 news brand. Through its newspapers, mobile apps, website, and magazines, the Telegraph reaches 2.1M viewers every day. Before using Confluence, The Telegraph was outsourcing IT services, and suffering from poor resolution times and lack of transparency. It didn’t have a living knowledge base or an effective collaboration solution […]
Summit Europe & AtlasCamp 2017 early bird registration now open
That’s right! Atlassian Summit, our annual user conference, is coming to Europe for the very first time. Summit is the time of year where our customers from around the globe gather their teams to learn, be inspired, and have fun. And we want you to be there! If you’re serious about getting the most out of our […]
12 essential skills you need in a help desk job
Working at a help desk or in a support role is a great way to be tapped into the core of any business: customers and products. In a help desk job, you get to connect with customers, understand their experience with your company, and get to know the product inside and out. It takes a […]
Create & edit from wherever you are with Confluence Cloud for iPhone
Work doesn’t only happen at your desk—ideas you want to capture can pop into your head wherever you are. When you visit customers and get new insights, you might want to update your project requirements. Maybe you need to jot down the outcomes of a meeting. In the past, you’ve had to wait until you’ve […]
Display Jira Issues in Confluence: more power, more control
[cta]Having the information you need to do your job doesn’t have to be hard. Creating a single source of truth for your project details and issue tracking is effortless too, with a seamless way to display Jira issues in Confluence. Have more control over which issues show up and how they appear, right from your […]
Inside Atlassian: how to make team decisions without killing your momentum
It’s hard enough making decisions by ourselves. Sandwich or salad? Coffee or tea? T-shirt or button-down? Now imagine if your whole team was in your closet, helping to choose your outfit. The teams we work with represent a wide variety of expertise and experience, and that can cause conflict when a decision needs to be […]