Tier 3
Offline attachments
When writing offline mode, attachments proved to be a uniquely difficult aspect of syncing. The nature of attachments differ from other data in Trello. Most data in Trello are simple numbers and strings. Files are an entirely different beast; they’re large and unwieldy. File permissions On Android, when a file is shared with your app, […]
Bitbucket Pipelines adds support for Alpine Linux
We’re big fans of both Node.js and Docker at Atlassian, and Bitbucket has seen some great adoption among these communities. So when we were recently contacted by the maintainers of the node-docker project to see whether Bitbucket Pipelines could support their Docker image, based on Alpine Linux, we immediately went to investigate and see what […]
3 steps to enable Bitbucket Pipelines build notifications in Hipchat
Every time you trigger a build in Bitbucket Pipelines, whether by pushing commits or creating a pull request, you have to remain at your desk refreshing email to see if the build has passed. All to avoid wearing the cone of shame for not finding out about a failed build quickly. Wouldn’t it just be […]
The two ID problem
I want to call out a surprisingly tricky problem we ran into when developing offline mode: handling identifiers. In Trello, all models have an ID. Each board, list, card, etc. It’s how we define relationships between models as well as how we communicate with the server about them. When you’re online-only, you can depend on […]
Jira admins: 5 new business templates that make onboarding easier
A Jira issue can mean different things to your team members. To software developers: epics, stories, sub-tasks. To IT help desk managers: tickets. But what do “issues” mean to a marketing or HR manager? Maybe you’ve heard one say: “Issues? I’m not sure I have issues, per se. I have tasks, though. Is that the […]
Improved Confluence integrations with Hipchat
Update: Try Stride, Atlassian’s all-new team communication solution with group messaging, video conferencing, and built-in collaboration tools. The Atlassian suite is comprised of tools that help teams work better, together. These tools are powerful alone, but when united with other tools their power increases exponentially. Our revamped Confluence for Hipchat integration is a great example of this. […]
Seeking survivors: introduction to survival analysis
Analyzing time to an event can answer many questions about a population. Medicine, epidemiology, and actuarial science have historically analyzed lifespans. For example, actuaries use life tables to assess the probability of someone living to a certain age. Researchers may analyze the likelihood of a new treatment improving survival rates. One technique historically used by these fields […]
Jira Service Desk named most popular and most affordable ITSM software solution
We are thrilled to announce that Jira Service Desk has been named a top ITSM solution from Capterra, an online software reviews and ratings site used by millions of people to make their software buying decisions. Jira Service Desk has been named the #1 Most Affordable ITSM software and the #1 Most Popular ITSM software based […]
End of support for Jira 6.4: FAQs about upgrading
After March 17th 2017, Jira 6.4 will no longer be supported by Atlassian. To stay on supported versions of Jira, you’ll need to upgrade to Jira Software, Jira Service Desk, or Jira Core. (End of support means that Atlassian support will no longer be able to help with questions related to 6.4, even if you […]
Bitbucket ❤️ Unity Cloud Build
The Bitbucket team are excited to announce a brand new integration with Unity Cloud Build, just in time for GDC 2017! Traditionally, game builds are compiled, tested, and packaged by developers via their IDE or another tool provided by the game engine SDK. This is sub-optimal as it wastes developer time and resources, excludes non-technical […]
Reflections from Pink Elephant: how IT teams are shaping up in 2017
[youtube https://www.youtube.com/watch?v=Cb185lziS3E?version=3&rel=1&fs=1&autohide=2&showsearch=0&showinfo=1&iv_load_policy=1&wmode=transparent&w=600&h=368] They say what happens in Vegas stays in Vegas, but we can’t help but share what we learned about how IT teams are gearing up for a fast and furious 2017. Last week, Atlassians and our solution partner, Rightstar, descended on Pink Elephant’s 21st Annual International ITSM conference at the Bellagio Hotel in Las […]
Sync failure handling
In the last article we discussed how we sync our changes with the server. Ideally, those HTTP requests would always work – if only we could walk the rosy path of best-case scenarios! Unfortunately, when it comes to network requests, all sorts of madness can occur. It’s best to bake madness-handling systems into your code instead of […]
Leveling up your Cloud security with 2FA and IP Whitelisting
We live in an age where data breaches are very common. In the last three years major retailers to modern tech companies have experienced massive data breaches – yet CompTIA research shows that most companies are still not fully prepared against security threats and haven’t taken necessary steps to overhaul their security measures. No matter how much focus is put on […]
Best practices for service request management
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over the next few weeks, we’ll be walking you through the four core IT processes: service request management, incident management, problem management and change management, with a few other ITSM surprises thrown in. To keep updated […]