Organize your Jira issues with subcomponents
This is a guest blog post from Vasiliy Krokha, a consultant at Atlassian partner Broken Build and maker of Subcomponents for Jira.
Jira Service Desk tips
CRM for Jira Cloud: close the customer feedback loop from sales to support to development
Delivering great customer service requires knowing your customer inside and out, which is why we’re excited to announce our new...
What is JQL: functions, history, and sorting
Like in math class, functions in Jira boil down complex logic and make it easy for you to access and use in a simple way. Here's how they work in JQL.
Jira and Service Management: Part 1
We found that roughly 40% of our Jira customers actually use Jira as a type of IT ticketing system. That's great! Jira has been known to be flexible for software teams developing software and...
JQL: the most flexible way to search Jira
JQL stands for Jira Query Language and is the most powerful and flexible way to search for your issues in Jira....
5 steps to creating a knowledge base with Jira Service Management and Confluence
By training your internal customers to come to Jira Service Management to report issues and request help, you can help them help others more efficiently.
How apps can improve Jira Service Desk Cloud agent productivity
Spare your team wasted time and headaches with strategic automation.
5 game-changing tips for automating your bug tracking in Jira Service Desk
This is a guest post written by Sam Rector, product marketing manager at Appfire, makers of the award-winning Bob Swift...
Stop support tickets in their tracks with Jira Service Desk and Statuspage
Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets....
How Atlassian Support configures SLAs in Jira Service Desk
Atlassian Support is a global operation. With six regions, 24/7 availability, 15 products, cloud and server deployments, and different support tiers,...
How to embed Excel tables in Jira issues
Need to comment on Jira issues with a table of data from Excel to support your findings? Here's the formatting shortcut you've been waiting for.
Approvals just got a whole lot easier in Jira Service Desk Server
You may have noticed a theme these past few Jira Service Desk releases – the team has been focused on making approvals...
Introducing Jira Cloud for Stride
Whether shipping software, managing a help desk, or executing a project, Jira Cloud helps thousands of teams plan and track...
4 Atlassian tips to bring your service and development teams together
We’ve been hard at work for over 15 years building software to help you collaborate better. But if you work on an...