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customer support
Extend Jira Service Desk for customer support with new capabilities
In 2013, we launched Jira Service Desk with a simple vision: to build a modern flexible service desk for technical support teams. Rather than trying to prescribe specific support workflows to our customers, we built the product with flexibility in mind. Over the last three years, we’ve seen Jira Service Desk adopted by IT, customer […]
Extend Jira Service Desk for customer support with new capabilities
In 2013, we launched Jira Service Desk with a simple vision: to build a modern flexible service desk for technical support teams. Rather than trying to prescribe specific support workflows to our customers, we built the product with flexibility in mind. Over the last three years, we’ve seen Jira Service Desk adopted by IT, customer […]
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Extend Jira Service Desk for customer support with new capabilities
In 2013, we launched Jira Service Desk with a simple vision: to build a modern flexible service desk for technical support teams. Rather than trying to prescribe specific support workflows to our customers, we built the product with flexibility in mind. Over the last three years, we’ve seen Jira Service Desk adopted by IT, customer […]
Extend Jira Service Desk for customer support with new capabilities
In 2013, we launched Jira Service Desk with a simple vision: to build a modern flexible service desk for technical support teams. Rather than trying to prescribe specific support workflows to our customers, we built the product with flexibility in mind. Over the last three years, we’ve seen Jira Service Desk adopted by IT, customer […]
4 things to look for in customer service software
These days, offering a great product or service, even if it’s at the best price, may not be enough to win and retain customers. The modern customer has come to expect excellence in customer service and it seriously impacts their purchasing decisions. For instance, research shows 55% of consumers are willing to pay more for […]
Improving how we handle your feedback
At Atlassian, we’re always trying to improve how we operate, and dealing with issue reports from customers is no exception. We’ve noticed for a while that many of our customers struggle to find the right channel to report issues with Atlassian products, so recently we set out to fix this. In the past, there were […]
Extend Jira Service Desk for customer support with new capabilities
In 2013, we launched Jira Service Desk with a simple vision: to build a modern flexible service desk for technical support teams. Rather than trying to prescribe specific support workflows to our customers, we built the product with flexibility in mind. Over the last three years, we’ve seen Jira Service Desk adopted by IT, customer […]
4 things to look for in customer service software
These days, offering a great product or service, even if it’s at the best price, may not be enough to win and retain customers. The modern customer has come to expect excellence in customer service and it seriously impacts their purchasing decisions. For instance, research shows 55% of consumers are willing to pay more for […]
