Expand the reach of your incident communication with Status Embed
Display the current state of your services in the places your customers are most likely to see it.
customer support
Integrate Zendesk and Statuspage to deliver great customer experiences — even during downtime
With the right tools, you can turn any incident into a win.
Statuspage email customization is here!
You’ve created a status page that reflects your brand’s look and feel, now let it shine through subscriber emails, too!...
Looking back on the largest DDoS in history
On October 21, 2016 at approximately 4am PST, the internet broke. OK, we know the internet doesn’t “break.” But hundreds...
New research shows great customer experience doesn’t come from bots
Forget chatbots. New research shows employee empowerment is still the key to delivering a great customer experience.
Providing proactive support through Intercom and Statuspage
Since the start of Statuspage, two of our core tenants have been: Keep end users in the loop during downtime....
How to build a support team from the ground up
For a couple reasons, building a support team is pretty hard. It’s hard because there are no shortcuts to finding...
Expanding Atlassian Support offerings
Over 107,000 customers use Atlassian applications, ranging from large enterprises to startups. It’s natural for our customers to have different...
A guide to introducing Statuspage to your customers (with a template)
People need to know where to go or what to look for in case problems arise. In the physical world,...
4 ways to answer any customer support question
This is a guest blog post by Atlassian Marketplace vendor, StepShot. What’s your biggest challenge in your job as a customer...
Delightful customer service: what’s new in Jira Service Desk Cloud
More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on...
We filed 100 support tickets to find out how to send better customer service email auto-replies
Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort...
Tell the other 99.95% of your story with Statuspage Uptime Showcase
We’re always singing the praises of downtime communication. Customers deserve transparency and clear information, especially when things aren’t running as...
Incident communication best practices
Incidents have always been a fact of life for people in IT and Ops. Today, it’s web developers, cloud service...