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Jira Service Desk Server 3.6 – Eliminate downtime, resolve issues faster, and stop guesstimating
[cta] Jira Service Desk Server 3.6 is here with collaborator comments, SLA improvements, and zero downtime upgrades. Allow collaborators to comment on existing requests via email so they’re resolved faster, stop guesstimating with improved readability of SLAs in the queue, and eliminate downtime (giving you your weekends back!) with zero downtime upgrades in Jira Service […]
What’s new in Jira Service Desk? A login-free customer portal, 8 languages, and a customer service template
We’re excited to announce a new login-free portal, multi language support, and a new customer service template. Request help without having to create an account Now your team can provide great customer service to new customers: They no longer have to go through hoops in order to request help. [cta] With a login-free portal, customers can […]
3 tangible ways to improve your customer service in Jira Service Desk
This is a guest blog post by RefinedWiki, maker of theming add-ons in the Atlassian Marketplace. Jira Service Desk comes with lots of great add-ons crafted to let you build upon what you get out of the box. As add-on creators ourselves, we focus on user experience — and in particular the user interface of […]
Atlassian extends leadership in Incident Management
Last summer, we made a bet on the importance of incident communications when we acquired Statuspage and added the first product to our suite to specifically address incident management and communications. We saw early on that providing status and regularly communicating with customers — especially during incidents — had become a critical part of the software […]
20 great ITSM add-ons for Jira Service Management
In 2017, we were thrilled to learn that Jira Service Management was named the #1 Most Affordable ITSM solution and the #1 Most Popular ITSM software by Capterra, an independent review site that compiles reviews from millions of users. In addition to service request, incident, problem and change management templates for requests that make it […]
Top 5 reasons to choose Jira Service Desk vs. the competition
The future of service is here! Jira Service Desk is a new kind of service management software that IT and business teams actually like to use. Jira Service Desk delivers an effortless service experience that adapts to your needs with pricing and setup time at a fraction of competitors’. Why have so many of our customers made the switch from competitor systems? Check out the top five reasons.
Jira Service Desk named most popular and most affordable ITSM software solution
We are thrilled to announce that Jira Service Desk has been named a top ITSM solution from Capterra, an online software reviews and ratings site used by millions of people to make their software buying decisions. Jira Service Desk has been named the #1 Most Affordable ITSM software and the #1 Most Popular ITSM software based […]
End of support for Jira 6.4: FAQs about upgrading
After March 17th 2017, Jira 6.4 will no longer be supported by Atlassian. To stay on supported versions of Jira, you’ll need to upgrade to Jira Software, Jira Service Desk, or Jira Core. (End of support means that Atlassian support will no longer be able to help with questions related to 6.4, even if you […]
Best practices for service request management
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over the next few weeks, we’ll be walking you through the four core IT processes: service request management, incident management, problem management and change management, with a few other ITSM surprises thrown in. To keep updated […]
8 Jira Service Desk apps to improve your customer service
Jira Service Desk is focused on helping service teams deliver great customer service. Jira Service Desk’s powerful integration with Jira Software allows service and development teams to close the feedback loop and resolve requests faster. But that’s not the only integration Jira Service Desk has. Thanks to the many apps created specifically for Jira Service […]
8 pro-tips for automating Jira Service Desk
Ask anyone in IT – maximizing efficiency and minimizing small and monotonous tasks is the gold standard. Being able to streamline processes is absolutely essential in an industry where there’s never a shortage of work to do. [cta]That’s why service desk automation is awesome. Instead of spending hours manually triaging or following up on tickets, […]
Resolve incidents faster with Jira Service Desk & xMatters
Machine learning and automation can go a long way, but ultimately complex problems still need to be solved by people. In the IT world, this means getting the right person on the right problem — fast. In a cloud-first world where high performing IT and software teams deploy multiple times a day, mistakes can, and […]
The Atlassian approach to IT Service Management (ITSM)
Every software company today is fundamentally becoming a service company. We live in a services first world and IT sits right at the center of this transformation. So let’s go on a journey from the transition to a services first world, to the challenges facing IT teams with legacy ITSM tools and finish up with […]
Customizable email notifications and more in Jira Service Desk server 3.3
Looking for Jira Service Desk Cloud? Click here to learn about these features available in cloud. Today, we’re excited to announce the release of Jira Service Desk server 3.3. The Jira Service Desk team has worked hard to deliver features you asked for as well as functionality we believe will make Jira Service Desk easier […]
AWS Quick Starts now available for Jira Service Desk Data Center
At Atlassian Summit 2016, we announced that Data Center customers can now deploy their Jira Software and Bitbucket Data Center instances to Amazon’s Web Services (AWS) in just a few minutes with AWS’s Quick Starts. We’re now excited to announce that Jira Service Desk has joined the family! With AWS’s Quick Starts – powered by […]