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4 tips for getting started with knowledge management
There’s a way to re-write the script – here’s how.
Get your priorities in order this new year with Jira Service Desk Server 3.10
Since the announcement of priority schemes in Jira Software Server 7.6, the Jira Service Desk team has been working hard to bring priority schemes to Jira Service Desk. Today, we’re super excited to announce the release of Jira Service Desk Server 3.10, with the introduction of priority schemes, better notification management (the #1 voted issue on our public issue tracker) […]
4 Atlassian tips to bring your service and development teams together
[cta]We’ve been hard at work for over 15 years building software to help you collaborate better. But if you work on an IT or customer support team, you know it takes more than the right software to build a culture of collaboration between your service teams and dev teams. You also need to have a set of […]
Your teams are getting better navigation in Jira Cloud
Over the past few years, we’ve reviewed thousands of customer responses that highlight a common theme: complexity and poor usability are the biggest challenges for teams using Jira. After rigorous testing and validation, we’re happy to announce that Jira Cloud will get an updated look and feel, including a collapsible sidebar navigation and enhanced search, […]
More power and control in Jira Service Desk Server 3.9
[cta]The Jira Service Desk Server Team is committed to making it easier and faster for your teams to get stuff done. With the release of Jira Service Desk Server 3.9, we’ve made canned responses even more powerful, we’ve improved the automation around approvals, and we’ve introduced live monitoring with JMX. Read on to find out […]
Making the most of the Jira integration for Hipchat Data Center
[cta]Once in a blue moon, there comes a power couple so good for each other that you can’t help but merge their names into one. While “Jirpchat” may never take off, we can always take solace in the fact that there’s the Jira integration for Hipchat Data Center. The integration gives you the ability to access Jira […]
How Samsung does lean ITIL® with Jira Service Desk
This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT Chief of Staff at Samsung Austin R&D Center and Austin AUG Leader. Based on their presentation “The Power of Process: How Samsung Implemented ITIL” at Summit San Jose 2017. The IT team at Samsung’s Austin […]
DesignOps: Unleashing the potential of our design studio
When your company grows, the demands placed on your design organization fundamentally change – there are more moving parts, and the systems and processes that used to work when the entire design team could sit in the same conference room start to break down. It’s an ongoing challenge, so we thought we’d share how we’re […]
Delightful customer service: what’s new in Jira Service Desk Cloud
More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on the phone, email and chat to make the home sharing process seamless for users. The easier you make it for your customers to do business with you, the more likely they are to buy your […]
Get time back with canned responses and SLA copy configurations in Jira Service Desk Server
[cta]We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when the common responses used are created and tracked outside of Jira Service Desk. So, to help your IT agents respond quickly and efficiently, we’re excited to announce the launch of canned responses in Jira Service Desk Server. […]
Why everyone in IT should think like a product manager
“The first thing we think about is: What do our users want? What do they need to get the job done? And, how are we going to deliver that?” No, this is not a Product Manager at a company like Facebook, Amazon, or the next hot startup. This is Ross Chippendale, the Head of Workplace […]
Inside the mind of Jira Service Desk Server product manager, Vidhu Sharma
It’s been a big year for Jira Service Desk Server, so we sat down with the product manager, Vidhu Sharma, to hear about what the team has been up to and get a glimpse into the vision for the future.[cta] Hi Vidhu! Tell us a little bit about yourself. I’m a product manager for Jira Service […]
Getting the most out of JQL with Atlassian Marketplace add-ons
One of the great things about Jira is that it is easily extensible. It’s extensiblity layer makes it easy to add new features or extend existing ones. JQL is no exception in that regard. There are a number of plugins for Jira on the Atlassian Marketplace that enhance JQL. You can also develop custom functions […]
How one ad-tech firm automated their hiring and onboarding with Jira Service Desk
The Trade Desk is famous for automation–specifically when it comes to ad buying. But when their team was growing and growing, they had to use automation for their HR processes as well. For this, they turned to Jira Service Desk.
We’re updating our support offering for server starter (10-user) licenses
Community Support Starting July 10th, we will be supporting Server Starter Licenses* exclusively through the Atlassian Community. History of Starter Licenses and Community Our server 10-user license tier, otherwise known as the Starter License Program, has always been affiliated with our friends at Room to Read. Since 2009, Atlassian and Room to Read have partnered to raise […]