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Easily deploy Jira, Bitbucket, & Confluence Data Center on AWS & Azure
Learn more about our newly improved AWS and Azure templates to simplify how you deploy Jira, Bitbucket, and Confluence Data Center.
What ITIL 4 means for you and your team
See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.
4 reasons it’s time to try Atlassian Data Center
At Atlassian, we want to give our customers choice in how they deploy Atlassian products: in the cloud, managed by Atlassian, or on the infrastructure of your choice with Server or Data Center. Many of our on-premise customers begin their Atlassian journey with our server products, with the ability to download our software and install […]
Jira Service Desk asset management integrations for cloud are here
The job of the IT professional has become more difficult over the past decade. This is not necessarily due to the workload, but because of the dramatic shift we’ve seen in the way our organizations, employees, and customers are now operating in a software-powered world. The effect of this shift for IT professionals is essentially two-fold. First, these organizations now not only need to […]
What the 2018 Forrester ESM Wave report means for the future of enterprise service delivery
Forrester released their first-ever analyst evaluation of the emerging Enterprise Service Management (ESM) landscape, and it’s good news for IT teams.
Rethinking the service experience in Jira Service Desk Cloud
These days we expect business software to provide the same outstanding experiences as the apps we use every day. IT teams are driving organizational shifts to this modern software, all the while delivering first-class service. We know that’s a lot to ask. At Atlassian, we’re committed to empowering modern IT teams to meet (and even exceed!) these expectations. We’re excited to share […]
How to build your career on Atlassian
Learn how Atlassian University can help you increase your skills, whether you’re building your career or improving the capability of your team.
How we prioritize features for our Server and Data Center products
At Atlassian, we believe in providing our customers with deployment choice, whether that is in the Cloud managed by Atlassian or self-managed on your infrastructure of choice with Server or Data Center. Recently, we released two new Data Center-only features: read-only mode for Confluence Data Center and project archiving for Jira Software Data Center. Based on your feedback, and in […]
5 questions on the latest ITSM trends
[cta]Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul […]
Introducing project archiving in Jira Service Desk, and a new look
At Atlassian, we’re on a mission to make it easier and faster for IT teams to get work done. That’s why we’re excited to release two new features in Jira Service Desk to help you do just that. A new look to modernize the user experience We’re excited to introduce a fresh, new look for […]
5 game-changing tips for automating your bug tracking in Jira Service Desk
This is a guest post written by Sam Rector, product marketing manager at Appfire, makers of the award-winning Bob Swift and Wittified brand Atlassian apps. Note: all of these tips apply for users of Cloud, Server, and Data Center versions of Jira Service Desk (JSD). [cta]Bug tracking is hard. Once more for your boss in […]
Stop support tickets in their tracks with Jira Service Desk and Statuspage
[cta]Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a way of sending these teams an avalanche of duplicate tickets. During a service interruption, tickets start flying in, the team can’t keep up, and end users have a bad experience […]
How Atlassian Support configures SLAs in Jira Service Desk
[cta]Atlassian Support is a global operation. With six regions, 24/7 availability, 15 products, cloud and server deployments, and different support tiers, we have a complex set of rules and logic about ticket routing. But even with our complex ticket routing system, getting the right engineer on the job in a timely manner for round-the-clock support requests […]
How to embed Excel tables in Jira issues
Need to comment on Jira issues with a table of data from Excel to support your findings? Here’s the formatting shortcut you’ve been waiting for.
Approvals just got a whole lot easier in Jira Service Desk Server
[cta]You may have noticed a theme these past few Jira Service Desk releases – the team has been focused on making approvals a whole lot easier for your team. In Jira Service Desk 3.9, we implemented a THEN clause which allows you to automatically approve or decline requests when they meet certain criteria. In 3.10, we made approvals […]