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Jira Service Desk is ITIL certified
ITIL is the most widely-used service management framework in the world. It’s essential for organizations to align the assets and functions of IT to the overall business. As the de-facto standard for ITSM, ITIL places your organization on the path to deliver the best, customer-centric service management. And now, Jira Service Desk is ITIL certified […]
6 ways to be more productive with your to-do list
This is a guest post by Genevieve Blanch from Refined Wiki, makers of Refined Todo for Jira, a personal productivity tool that integrates right into your work in Jira. Keeping a to-do list can feel onerous and nagging, but it can also be immensely helpful to your productivity. A recent LinkedIn Survey revealed that 63% of […]
Get data visualization superpowers with the Jira content pack for Microsoft Power BI
Teams everywhere use Atlassian Jira Software, Jira Service Desk, and Jira Core to track software development projects, IT support, operations, marketing, accounting, and everything in between. For many companies, Jira is a treasure trove of data on the status of their projects and the health of their business. So it’s critical to be able to […]
Extend Jira Service Desk for customer support with new capabilities
In 2013, we launched Jira Service Desk with a simple vision: to build a modern flexible service desk for technical support teams. Rather than trying to prescribe specific support workflows to our customers, we built the product with flexibility in mind. Over the last three years, we’ve seen Jira Service Desk adopted by IT, customer […]
5 ways small businesses can use help desk software
Businesses, no matter their size, run on technology. And that means that the continued availability of IT services is very important to business operations – from the employee, customer, and company perspective. But, what happens when technology (inevitably) fails? In larger organizations, an employee would contact the IT help desk to report an issue, and […]
Jira Service Desk 3.2 for Server: smarter, faster, simpler
Every day, we collect feedback from our 15,000 valued customers using Jira Service Desk to give great support. That’s why in the latest Jira Service Desk 3.2 Server release, we’ve focused on shipping improvements to the customer experience and agent productivity. These are two of the core missions of the product. In customer experience, we empower the […]
Inside Atlassian: building products, DevOps style
Let’s say your engineering team has gone agile. They work in sprints, collaborate, and are building a lot of great features. But there’s just one catch: you still have to wait for the release train to leave the station, and customers aren’t getting value fast enough. At Atlassian, we’ve discovered some best practices for building products, DevOps style. Let’s start with feedback; because no matter the product, your success is solely based on your users.
Are you truly DevOps? Find out how your team compares in the 2016 State of DevOps report
This year, more than 4,600 technical IT and DevOps professionals from around the world shared their experiences in the Puppet Lab’s 2016 State of DevOps Report, helping the industry deepen its understanding of the technical practices, cultural norms and lean management practices that make up DevOps. What’s more, having this type of information helps other teams using DevOps practices benchmark their performance compared with others. Learn more about DevOps and see how your team measures up.
4 ways to use knowledge management for ITIL processes
Jira Service Desk is excited to announce that agents can now view, search, and share knowledge base articles directly from an issue. By being able to discover and share knowledge easily, IT teams can streamline ITIL processes, including incident, change and problem management. Read out to find out how you can apply this new feature.
Finding the best add-ons for Jira Service Desk (and 3 favorites)
One outstanding feature of Jira Service Desk is its extensibility, through add-ons available in the Atlassian Marketplace. Once you know what you want out of an add-on, and do the right research, you can extend the power of your service desk almost indefinitely.
The wait is over. Portfolio for Jira 2.0 is here!
Portfolio for Jira 2.0 has arrived, featuring a new integration with Jira Software. The new integration means you can say goodbye to manually tracking progress and status using disconnected tools like spreadsheets. Now, your team’s work in Jira will automatically roll up into Portfolio so you can get visibility across all teams and projects at a glance. By loading data dynamically from Jira Software, you can plan in real time and everything will always be up to date. Read more!
3 new customization ideas using Jira Service Desk’s API
We’re excited to unveil Connect for Jira Service Desk, our shiny new API that connects your Jira Service Desk with other software solutions. Whether you’re a Jira Service Desk admin or developer, there is so much you can build. Craft integrations that create tickets from a phone call or a text, or create add-ons that pull in essential customer information to your Jira Service Desk dashboard – and that’s just the beginning.
AtlasCamp 2016: fueling cloud collaboration for all teams
Atlassian is helping teams across all industries do amazing things. The common thread between all teams is the need to work smarter and faster. And we see more and more teams choosing to collaborate in the cloud. During today’s keynote at AtlasCamp 2016 I shared new product advancements for team productivity in the cloud. At a time when the speed of software development continues to increase, our Atlassian teams are focused on delivering new tools to help you work smarter and be more connected with your team.
How alert correlation helps Dev and Ops work better together
This is a guest post written by Tiffany Cantle, Senior Marketing Manager at BigPanda. We all need to move fast in order to stay competitive. But the faster things move, the faster things break. While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely […]
Three ways to use Jira Service Desk’s new approvals like a pro
Pop quiz! Name three things you’d rather do than set up approvals in your service desk tool. Get a root canal? Darn socks? Walk barefoot through the snow (uphill both ways)? If your toes are already getting frostbite just from thinking about it, I’ve got good news: Jira Service Desk now offers an easy […]