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104 years of downtime: looking through a year of Statuspage incident data
Statuspage customers logged more than 104 years of collective incidents in 2017. We’re always interested in the ripple effects of downtime, and with a few high-profile outages taking place in 2017, we wanted to see what our numbers had to say. To get a handle on this, we decided to look through our data on how many […]
AWS status: The complete guide to monitoring status on the web’s largest cloud provider
If you’re hosting on AWS, you can expect some pretty excellent reliability and availability. If your service isn’t responding, it’s likely an issue with your own code. On the other hand, system outages do happen. They’re usually pretty minor.[cta] Sometimes, they’re not. While AWS is the largest cloud provider and boasts excellent reliability, the service […]
44 incredible 404 error pages
Nobody wants their web visitors getting lost. But it happens. When it does, a great 404 error page can turn a bad experience into a delightful one.[cta] We’re always praising the benefits of good strategies for downtime. Another aspect of that is making sure visitors are taken care of if they land on an old […]
Manage incident notifications with alert toggling
Letting the right people know about incidents is an easier-said-than-done kind of task. Every incident is different and some notifications simply don’t need to land in everyone’s inbox. We’ve listened to a lot of customers who like the idea of posting an incident to their status page, but not having that incident sent as notifications […]
How and why we use coding challenges to interview developers
Hiring is one of the most time-intensive and critical things we do. [cta]This means time is precious. We can’t waste any on interviewing or hiring the wrong people. That’s why every engineering candidate we talk to goes through a set of coding challenges. We know there are different schools of thought on this (and some […]
How to write a good status update
This is a guest post from Baron Schwartz, Founder and CEO at VividCortex. I’ve seen my share of terrible status updates. As Founder and CEO of a SaaS platform for database performance management, VividCortex, I know the power of a great status update to build or destroy trust. Unfortunately, I see more bad status updates […]
We read 100 data breach notifications to make this guide (which we hope you’ll never need)
Nothing fills out the “worst-case scenario” column quite like a data breach. For the countless teams out there who work hard to protect their customers’ data, the idea of compromising that trust is a nightmare. Data breaches are on a lot of minds lately with the 2017 Equifax data breach, which exposed personal data from […]
Why smart sales and marketing teams celebrate uptime
Past performance is not indicative of future results. You’ve probably heard this phrase. It’s a slice of legal disclaimer jargon that wiggled it’s way into our culture. Anyone who’s heard a bank commercial knows it. It’s gone from tiny lawyer print to bona fide figure of speech. It’s good advice, though. And it’s advice people […]
A guide to introducing Statuspage to your customers (with a template)
People need to know where to go or what to look for in case problems arise. In the physical world, things like first aid kits and fire exits give us a sense of assurance that somebody was paying attention and dotting the i’s and crossing the t’s. So why should an app or website be […]
Statuspage tips & tricks: Monitor Statuspage traffic with Google Analytics
It’s easy to wonder if anyone knows your status page is even out there. When things are going well, the page you use for posting incident communication is obviously pretty quiet.[cta] You might wonder, are people aware of my page? Do people on my team check it? Are any of my customers actually getting any […]
Build a modern operations process with Statuspage
This is a guest post from Glen Semino, Customer Success Manager at SYNQ.fm When I first started working at SYNQ, where we provide APIs that allow software developers to easily incorporate video in their web or mobile applications, one of my first tasks was to find a simple and practical way to communicate the health […]
We filed 100 support tickets to find out how to send better customer service email auto-replies
Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort to build good systems around your email customer service, it’s going to be a drag. It got us thinking about how we do email support here at Statuspage. We’ve noticed a lot of great companies […]
Tell the other 99.95% of your story with Statuspage Uptime Showcase
We’re always singing the praises of downtime communication. Customers deserve transparency and clear information, especially when things aren’t running as expected. But reporting downtime can sting. It’s easy for people to use your updates to draw negative conclusions about your service, or even your entire business, if they only hear from you when things break. […]
The best incident management is value driven – here’s why
Today, we’re all laser-focused on delivering world-class service, resolving issues faster, and building lasting trust within the organization. But things break – that’s just a fact. We need to think a lot about how to handle them when they do. So we follow our Incident Management process to restore service quickly and our Post-Incident Review […]
Incident communication best practices
Incidents have always been a fact of life for people in IT and Ops. Today, it’s web developers, cloud service providers, and DevOps practitioners that are getting a crash course in incident communication.[cta] Web scale incident communication is more complex than simply sending a bulk email. There are different audiences to consider. Different thresholds for […]