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Looking back on the largest DDoS in history
[cta]On October 21, 2016 at approximately 4am PST, the internet broke. OK, we know the internet doesn’t “break.” But hundreds of important services powering our modern web infrastructure had outages – all stemming from a DDoS targeting Dyn, one of the largest DNS providers on the internet. Here is the initial status notification Dyn customers […]
How FiveStars Support cut call wait times in half during a recent outage
This is a guest post from Alistair Mclachlan. Alistair is Head of Support at FiveStars Loyalty, a San Francisco based startup that helps businesses and communities thrive by turning every transaction into a relationship. To hear “Server Down” is to hear two words which instill fear into the heart of any Support Leader. System outages […]
How to not lose your s#!t during an incident
[cta]Often I am asked how I always seem calm and poised during incidents. This persona is not entirely accurate as I am more like a duck in these scenarios, calm on top of the water, but paddling frantically under the water. I have learned some tricks that have helped me stay calm and drive incidents […]
How Duo Security uses Statuspage to keep thousands of customers in the loop
[cta]At StatusPage, we’ve come across this question a lot. “I’ve got my users on all these different deployments. How do I let one group know about an outage without alarming all the users on different servers who aren’t affected?” It’s a good question. We talked with the team at Duo Security and learned about how […]
Connecting Statuspage incidents and components
The Incident and Component status workflows are now unified in Statuspage, meaning easier incident communication and fewer steps to get status updates to the right people. When creating a new incident, you’re now asked to flag the components that correspond to that incident. This aims to make sure your page is always an accurate reflection […]
Why Signiant uses Statuspage instead of a DIY tool
As both a provider and a consumer of Software as a Service, the DevOps team at Signiant knows the value of communicating the right information during incidents. Since 2000, Signiant has helped companies of all types and sizes move large files fast. [cta]Initially adopted by the Media and Entertainment industries, many of the world’s top […]
Providing proactive support through Intercom and Statuspage
Since the start of Statuspage, two of our core tenants have been: Keep end users in the loop during downtime. Reduce the support load on incident response teams. At a minimum, this means giving end users a status page they can depend on and allowing them to subscribe to incident notifications via email and SMS. […]
7 excellent maintenance page examples from real websites
Nobody likes an unavailable website. But if you must take your site offline, a clear and well-designed maintenance page can turn around a bad experience.
Downtime and taxes: an open letter to the IRS
Dear IRS, We imagine that Tax Day during the best of times is extremely hectic, so we can’t even imagine what your past 24 hours has been like. First off, we wanted to send you some massive #HugOps from all of us at Statuspage – we know how stressful unplanned downtime can be. Our bread […]
Uniting technical and non-technical teams for better incident response
[cta]It takes a village to respond to and resolve incidents. But the teams involved in incident response often work in silos: SREs and devs are heads down fixing the problem, support is flooded with emails/tickets, and marketing/PR may be putting out fires on Twitter. Even if there’s some communication happening over chat or across desks, there’s […]
Faster communication, more efficient teams: Results from our first ever customer survey
We’ve heard a lot of great customer stories at StatusPage over the years. From the support team who cut customer wait times in half, to the security company managing incident communication across 46 customer deployment groups, we know our customers see the value in their StatusPage account. [cta] We’re always hungry to know more about […]
Incident updates now threaded on Twitter
Automatic Twitter posts from Statuspage incident updates now link together into one Twitter thread. This update applies to Tweets that are posted automatically via the Statuspage Twitter integration. The update should reduce noise for your Twitter followers, who will now see the linked thread of messages rather than individual messages. It should also make it […]
How to build a support team from the ground up
[cta]For a couple reasons, building a support team is pretty hard. It’s hard because there are no shortcuts to finding and training the right person. There are a lot more mediocre and poor support advocates out there than there are excellent ones. And the excellent ones are probably pretty happy where they are. It’s also […]
Statuspage examples: 24 status pages showcasing excellent customization, design, and incident communication
[cta]We’ve seen a lot of status pages over the years. Everything from scrappy DIY pages for side projects to totally bespoke plans for global corporations has crossed our monitors in one way or another. We wanted to share some examples of great status pages we’ve seen through the years. A good status page helps visitors […]
Be kind during downtime: spread #HugOps love today (and every day)
Have you ever seen a tweet like this and wondered what it was? It’s #HugOps! We’re sending you some giant #HugOps today (and every day), and hope that after reading this you feel inspired to pass on some #HugOps, too. Hold up…What is HugOps? Put simply, HugOps is a way to celebrate the human, empathetic side […]