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Welcome to Barcelona! We’re on the ground at a sold-out Team ‘25 Europe event, and you can really feel the...
Running a Scrum or Kanban process isn’t about the tool you use. Rather, it’s about the quality of the team collaboration and, ultimately, delivering value to your customers.
Creating a successful knowledge base can be difficult. It takes willing Support Engineers to break away from the queue and give attention to creating knowledge base articles intended to help customers help themselves. To...
It's important to create a blog requirements doc and make it available to all your blog authors. Also, by creating a blog page template you can help your writers get started and ensure consistency....
This is a guest post written by Tom Alexander, VP of Marketing at Zephyr, makers of Capture for Jira. ...
This is a guest post from Nick Coates, Principal ITSM Solutions Engineer at Symantec. As Symantec’s Principal ITSM Solutions Engineer, I...
The job of the IT professional has become more difficult over the past decade. This is not necessarily due to the workload, but...
Buyer personas are a powerful tool that helps teams build shared empathy for their buyers. While many put “buyer persona”...
Not all programmers are "brogrammers". Still, the vibe is pervasive in tech, making it that much harder to build balanced teams. Here's what you can do.
How do you cultivate an environment that’s ripe for innovation? Create a space for discovery. Discovery is finding what was...
Quick poll: Who here loves giving peer feedback? Who loves getting it? (Yeah, not a lot) If you’re like most...