3 Principles for Customer Communication Success
This ultimate guide to customer communication covers all the information you need to begin meeting and exceeding customer expectations.
Use Cases – Customer Support
5 Strategies For Creating Impactful Customer Connection
For almost every company on the planet, customer retention is of critical concern. So why is it that so many...
8 Top Customer Service Tools For Better Support (2024)
Few business leaders deny the importance of great customer service in building a respectable, viable company with longevity. That’s truer...
4 Reasons Your Customer Support Process Needs Video
Want to know how important video customer support is? Ever been in the process of using a product and gotten...
How to Leverage Video Messages in Customer Success
There’s one thing that every Customer Success professional is looking for: more time. More time means more opportunities to help...
How We Leverage Video in Customer Support Strategy
Before I joined Loom, my experience with video communication was purely recreational. I had never recorded a video message to...
What Is CSAT And How To Improve it With Video
Are you measuring customer satisfaction for your business? If not, your customers might unpleasantly surprise you at the time of...
How Dabadu’s Customer Success Team Uses Loom
As a CSM (Customer Success Manager) for Dabadu Inc, one of my responsibilities is to ensure that our software end-users...
Level Up Customer Support With Video Replies
It stands to reason that at Loom, video plays a huge role in the support we provide to our customers....
How to Bolster Customer Onboarding with Video
Onboarding screencasts are the perfect way to show off your product, and set your new users up for success. The...