Loom
How We Leverage Video in Customer Support Strategy
Before I joined Loom, my experience with video communication was purely recreational. I had never recorded a video message to document workflows for my team, and taking time away from writing an email to a customer to record a video just didn’t seem productive. Plus, all the editing and uploading required was a process that […]
How to Use Video Messaging For Internal Communications
As Loom’s VP of Marketing, I rely on video messages to inspire a growing Marketing team and drive the execution of goals –– all while working from the other side of the world. Loom provides the extra agility and clarity required to successfully execute campaigns, deliver creative feedback, manage a blog, and keep the entire […]
Explain, Document, & Review Code With Video Messages
As Loom’s CTO, I have witnessed how our video messaging tool greatly improves the asynchronous communication and performance of our team as well as those of the engineering leaders I speak with in sales and partnership meetings. I’d like to share some of these use cases with the hopes that it will help other Engineering teams run […]
How Our Talent Team Utilizes Video for Recruitment & More
The Loom team incorporates quick video messages into all aspects of talent acquisition through onboarding and day-to-day communication with current team members. Using Loom helps the Talent team stay human, especially as the company changes. Now that Loom has more than 100 team members and counting, it’s imperative we scale our team without ever losing the human […]
What Is Zoom Fatigue? 7 Proven Ways To Combat Zoom Burnout
Zoom fatigue is real, and it’s hurting people’s productivity, focus, and, in some cases, even their mental health. A research study by Stanford professors found that frequent and prolonged video calls drain remote workers and tire them much faster than in-person interactions. But with remote work and videoconferencing on the rise, do you have a […]
How to Manage Communication for Distributed Teams
A primary concern hybrid work managers have is how to ensure effective and consistent communication across distributed teams. Leaders are tasked with communicating expectations equally with both in-office and remote workers. The way leaders manage their teams must evolve—from adapting net-new workflows to adopting emerging software.
11 Good Work Habits: Examples and Tips
Good work habits are the real-life equivalent of superpowers. No, they can’t grant you the gift of flight or the strength of Superman. But they can bring out your inner Clark Kent, helping you in the fight against enemy paperwork and endless to-dos. If you’re currently in the habit of pounding snooze and zombie-walking your […]
What Is CSAT And How To Improve it With Video
Are you measuring customer satisfaction for your business? If not, your customers might unpleasantly surprise you at the time of service renewal. According to research, 68% of customers have switched brands because of a poor experience. 78% of customers have backed out of purchase due to poor customer experience. 51% of customers would never do […]
11 Bad Work Habits and How to Fix Them
Bad work habits are leaden anchors, dragging down productivity and stopping your career’s forward momentum. Luckily, you’re the captain of this ship. You have the power to cut loose your bad habits, straighten course, and progress in your professional journey. Now, I won’t lie. Letting go of your bad habits is hard work. It’s an […]
Master The Art of Storytelling [With Video]
As her colleagues anxiously watched from their cubicles, Lisa walked slowly toward the CEO’s room with a pile of documents her sweaty palms could barely hold. She stopped for a moment as she approached the room, took a deep breath, and nervously smiled at the CEO’s secretary waiting to take her inside. Through the glass […]
How to Deliver Constructive Feedback at Work (With Examples)
There’s a fine line between thoughtless criticism and constructive feedback. But their impact on the work environment couldn’t be more different. It’s easy to criticize. After all, we’re wired to look for the negatives in things. But giving voice to those negatives with little concern for how they impact someone else’s performance or feelings tends […]
You Can Now Stitch Looms Together: Launching our No. 1 requested feature
Introducing video stitching in Loom—the latest editing tool designed to help people collaborate with their teams and create more powerful videos at work.
Just-in-Time Transformation to Deliver Quality, Cut Cost, and Spread Joy
We apply just-in-time transformations to keep our media stack lean and flexible. This helps us increase efficiency, lower storage costs, and spread joy.
How to determine if ‘that meeting’ is really necessary
Are all meetings equally necessary (or even the most effective) for meaningful collaboration?
First Months as a Remote Worker: Tips for Success
Starting a new remote job? Here are some key tips for your first few months!