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Introducing Atlassian’s new navigation
Navigation that works the way you do. We’ve reimagined Atlassian’s navigation to be more intuitive, customizable, and built to scale with your team.
How using checklists in Jira can help teams be more Agile
This article was written with Olga Rusnak of Railsware. —— In the late ‘90s and early 2000s, most technology companies applied the waterfall methodology, imposing strict documentation requirements and sequential development approaches. This often led to releasing insufficiently tested, or even technologically and contextually outdated products. Thus, in 2001, Agile appeared as an alternative to […]
Report finds Jira Service Management is more cost-effective than other solutions
Atlassian’s cost-effective ITSM solution, Jira Service Desk, is now Jira Service Management. In addition to all the rich capabilities in Jira Service Desk that over 25,000 customers already know and love, Jira Service Management delivers modern incident management, change management for the DevOps era, and amazing, intuitive service experiences.
Organize your Jira issues with subcomponents
This is a guest blog post from Vasiliy Krokha, a consultant at Atlassian partner Broken Build and maker of Subcomponents for Jira.
CRM for Jira Cloud: close the customer feedback loop from sales to support to development
Delivering great customer service requires knowing your customer inside and out, which is why we’re excited to announce our new app that helps organizations do just that. CRM for Jira Cloud gives you an easy way to connect your JIRA Service Desk Cloud and JIRA Software Cloud instance to your CRM so you get a holistic view of […]
What is JQL: functions, history, and sorting
Like in math class, functions in Jira boil down complex logic and make it easy for you to access and use in a simple way. Here’s how they work in JQL.
Make lean change management possible with Jira Service Desk
Every IT team faces the challenge of managing a constantly changing IT infrastructure, whether it’s rolling out new technologies, managing existing ones, or keeping up with a never-ending churn of updates and upgrades. The rate of change is also increasing as we accelerate into a “services first” world, and on top of that, demanding regulations […]
Jira and Service Management: Part 1
We found that roughly 40% of our Jira customers actually use Jira as a type of IT ticketing system. That’s great! Jira has been known to be flexible for software teams developing software and fixing bugs so why not also for service management?
JQL: the most flexible way to search Jira
JQL stands for Jira Query Language and is the most powerful and flexible way to search for your issues in Jira. JQL is for everyone: developers, testers, agile project managers, and business users. This blog is intended to be a tutorial for those who have no experience with database queries to those who want faster access to […]
Server vs. Data Center – what’s the difference?
The added value in Data Center that makes it a great choice for enterprises.
5 steps to creating a knowledge base with Jira Service Management and Confluence
By training your internal customers to come to Jira Service Management to report issues and request help, you can help them help others more efficiently.
4 reasons why Data Center is built for the enterprise
How Data Center helps you manage your Atlassian products at scale.
Stay code-connected with 12 new DevOps features
Less context switching. Fewer meetings. More time to code and deliver value to customers.
Tried-and-true tips for getting buy-in from your stakeholders
We asked a group of Jira admins how they convinced their teams to upgrade to Data Center – and their advice is a must-read for anyone with a vision they need to sell.
Is your service desk at capacity? Know the signs
And learn how Jira Service Desk Data Center can help you deliver service at scale.