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How a virtual agent can help service desks scale through automation
The AI-powered virtual agent integrated into Jira Service Management enabled Atlassian to scale its IT service desk faster. Learn how it could benefit yours.
4 Atlassian apps enabling a powerful Microsoft Teams experience
Eliminate context-switching and drive deeper Teams adoption with the help of your favorite Atlassian integrations.
10 Slack tips and tricks to improve productivity in 2022
Resolve to be a Slack power user in 2022 with these best practices
How Slack- and Teams-based ticketing drives sales productivity
Sales operations teams at companies like BlueCat Networks rely on Halp to drive efficiency across their entire sales organization.
4 reasons your People Ops team needs conversational ticketing
Declutter your DMs and turn the flurry of onboarding and benefits questions into trackable tickets.
A new era of request management
Reduced pricing from Halp brings conversational ticketing to your entire organization.
How the customer success teams can provide white-glove service with Slack Connect and Halp
Learn about the strategy some of the most forward-thinking B2B companies are using to support their VIP customers.
How Atlassian made internal support conversational – on our most popular Slack channel
Internal support is moving to chat platforms like Slack and MS Teams. Here’s how Atlassian harnessed the power of chat support using Halp.
How and why to use Microsoft Teams as a help desk
Being able to quickly deal with and resolve incoming issues is a hallmark trait of productive offices – creating a smooth help desk experience in Teams will level up your entire company.
Halp brings help desk resolution directly into Microsoft Teams
Users will be able to track, prioritize, and resolve tickets right at the source of their conversations by using a Teams ticketing system.
Fall updates from Halp: Queue-based Forms, Microsoft Teams on the horizon, and more
Here’s what we’ve been working on this quarter.
Announcing our acquisition of Halp
A better way to handle questions and requests, using the tools you already have.
Halp’s April 2020 product updates: Queues, Confluence integrations, and more!
In April the Halp product team showered us with many new treats. Making a ticket got even faster with a Halp Shortcuts option in Slack. We centralized and streamlined the way you manage each team’s Halp tickets with Queues. It’s now easy to integrate your Confluence articles with Answers. Taking it a step further, we added variable personalizations to auto-populate and humanize your automated responses.
Halp’s March 2020 product updates: new ways to request tickets
We’re staying busy shipping features that make the transition to WFH even easier. You can now request tickets on behalf of others, default to private messages, and change your closing ticket permissions. Read on for more.
Halp’s February 2020 product update: new automations, expanded support for reacjis
Just like how March comes in like a lion the Halp team is roaring into the new month after a full month of product releases. We explored new ways to increase your productivity levels in February, by adding extra opportunities to automate workflows and manage issues everywhere in Slack! We also enhanced your user’s experience with the ability to craft your perfect messaging throughout the ticket process. Lastly, we want to reward YOU, with a new pair of Apple AirPods Pros!