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How and why to use Slack’s threaded messages in channels and Apps
Threaded messages are a list of comments that roll up to an initial or parent message. You see examples of this in many daily tools and social apps we use today. Slack threaded messages are very similar in nature but also beneficial to keep channels clear, provide transparency, and work asynchronously as a team.
The best ticketing apps on Slack for Tech Ops & IT Teams
With more and more companies moving towards chat-based workspaces like Slack, many Tech Ops and IT Teams need a Slack ticket integration that will connect their current workspace to their ticketing system. We’ve analyzed and reviewed the top 5 best ticketing systems apps and integrations for Slack to help you decide which option is the best for your team.
How Slack can be used as a help desk
Using Slack as a help desk allows people to get the support they need without ever leaving the app they already use to communicate, which makes the whole reporting/resolving process much smoother and more efficient. Slack is a great fit, especially if you’re a smaller company because you won’t need to implement a different ticket tracking system, instead, you’ll work with what you already have.
What are reacji’s? Using emojis in Slack to get things done
A Reacji is when you add an emoji to a message to indicate emotion, share context, or trigger a specific action within a conversational platform such as Slack. With emoji reactions, you can easily acknowledge others without being inundated with distracting replies, questions, etc. In other words, reacjis reduce noise.
How to use Slack to power your B2B customer support team
If you’ve been using Slack as a company, you likely already have a channel set up for your customer support team (#support-team-for-the-win) where they can chat together. However, we’ve reached out to the experts and gathered their tips on how to provide the best customer support would take you beyond one channel and make your Slack strategy more effective. Learn how to find information faster, document knowledge more efficiently, and work together more collaboratively with our Slack tips for support teams.
New employee onboarding: make it easy through Slack ticketing
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.
Cook up easy Slack automations with Halp’s recipe builder
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.
Five ways to prioritize and resolve IT support tickets faster
We know what it’s like to work on a team that is continuously seeking ways to put out fires daily, reduce drive-bys, and find ways to reduce your support ticket queue. That’s why we’ve put together a list of ways to prioritize and resolve support tickets faster.
Top secret Slack maneuvers you probably don’t know about
Even if you use Slack every day, it’s likely that there are a few tricks you still don’t know about. It’s understandable – it’s extremely easy to get the basics of Slack and feel like we’ve mastered the tool. And you’re probably right, but that’s not the same as using Slack with the assurance that you’re doing things the most efficient way.
How to integrate Zendesk & Slack for better customer support
Is your support team regularly working in both Slack and Zendesk? Does your team struggle with switching between tools, tracking your support team’s responses in multiple areas, or sharing customer questions with colleagues in other departments? You’re definitely not alone!
8 tips for becoming a Slack admin pro
Slack is a collaborative workspace for teams—but you can use the software for much more. Establish and Organize your channels. Customize your workspace look and feel. Use slack Bots to the fullest. Reduce flipping cost and integrate with other apps you work in. Create Custom Emoji’s and More!
MS Teams: uploading custom apps (App Studio + sideloading)
There are multiple ways to create custom apps and multiple ways to create bots for said apps – each with their own advantages and drawbacks. We’ve assembled the following guide based on our own initial process for app creation and uploading in Microsoft Teams. This approach combines the use of Teams’s App Studio and sideloading to maximize available functionality and simplicity.
Why Slack user groups are awesome and how to utilize them
It’s no secret that Slack is a dynamic tool. It allows teams to communicate in a fluid and transparent manner. Channels, direct messages, and threads are all amazing tools that allow you to organize messages and keep your team informed. One feature we love that doesn’t get talked about as much is User Groups.
10 apps to power up your Jira Service Desk
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.
5 recommendations for organizing your Slack channels
One of Slacks most powerful organizational tool for your company is the Channels feature. Slack channels help keep team conversations all in one place. It allows your team to chat throughout the day using various channels to organize conversations based on projects and more.