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Zapier CEO, Wade Foster, on building company culture remotely
Last year you announced a plan to pay people $10,000 to move away from the Bay Area, how’s that working? What’s been the effect on your company culture? Well, in the year leading up to that announcement we had 6,000 people apply for jobs at Zapier. Last year we had 20,000 applicants. But in terms of […]
Incident postmortem writing tips
Incidents are a learning opportunity. A chance to uncover vulnerabilities in your system. An opportunity to mitigate repeat incidents and decrease time to resolution. An incident postmortem is an excellent framework for learning from incidents and turning problems into progress. It also builds trust with customers, colleagues, and end users (basically the folks affected by […]
Can industry events crack the diversity code?
From tech conferences to writers’ circles, event planners have a unique chance to foster belonging. But will it work?
How Jira Software’s feature flagging integrations help you release with confidence
We’re bringing integrations with feature management services LaunchDarkly and Rollout into Jira Software. Before releasing this integration, we custom-built it into Jira Software and it’s been instrumental to the way we build products. Read on to learn more, sign up for the webinar, and get the integrations. Join our webinar with Taylor Pechacek, Sr. Product […]
Stop support tickets in their tracks with Jira Service Desk and Statuspage
Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a way of sending these teams an avalanche of duplicate tickets. During a service interruption, tickets start flying in, the team can’t keep up, and end users have a bad experience […]
Four nines and beyond: A guide to high availability infrastructure
Here’s a way to build a bridge that never fails: Drain the river and fill it in with concrete. Expensive, ugly, and stupid. But it’s certainly fail-proof. This is a really simplified version of the problem web developers face when aiming to build high availability services. We’ve talked about the increasingly-interconnected nature of cloud tools […]
Fresh data reveals diversity fatigue is a global problem
We surveyed tech workers from Australia, Brazil, France, India, Philippines, U.S., and U.K. to learn more.
How to prepare for and communicate during downtime
The unfortunate reality about running a web service is that every now and again, you’re going to have downtime. Even the best web companies have the occasional blip in service. If downtime is inevitable, then it’s best to plan ahead so that you can be ready. After all, prior preparation prevents poor performance. Poorly handled […]
How InVision uses Statuspage to bolster confidence in its award-winning design platform
When Facebook, Twitter, Netflix, and Airbnb teams want to design collaboratively, they fire up InVision. With millions of users worldwide, InVision is a robust platform for product design teams. As a cloud service serving so many end users, it’s critical InVision to keeps users updated about service status. The team brought on StatusPage to help communicate […]
Virtual collaboration: not just for remote teams anymore
Virtual collaboration is an excellent alternative to in-person meetings, but too few people recognize it as a viable option.
Why diversity in teams is the key to customer success
This article was written with Teagan Harbridge of Easy Agile. What does it mean to be agile? Everyone has an opinion about it, and the amount of agile-flavored literature continuously grows, fostering interest and engagement. But what is at the heart of agile? People. In 2001, 17 software developers came together to write the ultimate ‘agile […]
Using a mental crowbar to pry my closed mind open
I used to think corporate diversity programs were bullshit. Now, I’m a converted evangelist.
I swam my kids like an Atlassian team
It’s been a year since my experiment running my kids like an Atlassian team. Could this work for their swim team, too?
What do people really want from team chat?
We surveyed 1,264 chat users* to find out, and we started with two seemingly simple questions: How do you communicate at work? Does team chat actually make you more productive? What we learned was fascinating and inspiring, so we gathered up the data and created the team chat guide. A preview of what we learned […]
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