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Are you truly DevOps? Find out how your team compares in the 2016 State of DevOps report
This year, more than 4,600 technical IT and DevOps professionals from around the world shared their experiences in the Puppet Lab’s 2016 State of DevOps Report, helping the industry deepen its understanding of the technical practices, cultural norms and lean management practices that make up DevOps. What’s more, having this type of information helps other teams using DevOps practices benchmark their performance compared with others. Learn more about DevOps and see how your team measures up.
10 tips for creating a knowledge-powered IT service culture
The dos and don’ts of successful knowledge management.
Hipchat Server 2.0 is here! Faster, more secure & more reliable
We’re excited to announce the official arrival of Hipchat Server 2.0! This new release ships with some key upgrades in security, controls, and flexibility. Hipchat Server runs on Ubuntu 14.04 to give customers a more stable, performant, and secure OS. We’ve also improved how upgrades occur, including a new offline upgrade capability. Read on to learn more!
4 ways to use knowledge management for ITIL processes
Jira Service Desk is excited to announce that agents can now view, search, and share knowledge base articles directly from an issue. By being able to discover and share knowledge easily, IT teams can streamline ITIL processes, including incident, change and problem management. Read out to find out how you can apply this new feature.
The future depends on more software developers
Software is changing the world – from medicine and education to fashion and transportation – and it’s impacting the way we work and how we live. The possibilities are limited only by the number of people with the ambition, great ideas, and opportunities to bring their ideas to life. Tech jobs are growing three times […]
Ideas to optimize your planning poker sessions
This is a guest post by Vitalii Zurian, a software engineer and the creator of a series of agile add-ons for Jira Cloud, including the #1 paid add-on, Planning Poker. Vitalli blogs at agilevalues.com. As your team matures and becomes more experienced, you’d think your estimates and planning poker sessions would improve as well. Seems […]
Stay informed (but not bombarded) with Confluence batched notifications
Confluence batched notifications send you more relevant email notifications. You still receive the information you care about most, but you receive fewer notifications. Read on to learn more, and while we’re at it, check out five tips on how to use Confluence to stay informed about changes to your work and making sure to get the right updates from your team and around your organization.
Finding the best add-ons for Jira Service Desk (and 3 favorites)
One outstanding feature of Jira Service Desk is its extensibility, through add-ons available in the Atlassian Marketplace. Once you know what you want out of an add-on, and do the right research, you can extend the power of your service desk almost indefinitely.
Try using mind maps to plan your next project
Mind maps are a great way for visual learners and thinkers to brainstorm ideas, plan out projects, and tap into the creativity of the team. Plus, they’re collaborative. You can work through ideas and problems together, going from initial ideas to formalized plan as a team. If you’ve felt frustrated at the start of a project, you gotta check out these 3 ways you can use mind maps in Confluence to go from concept to solid project plan.
3 new customization ideas using Jira Service Desk’s API
We’re excited to unveil Connect for Jira Service Desk, our shiny new API that connects your Jira Service Desk with other software solutions. Whether you’re a Jira Service Desk admin or developer, there is so much you can build. Craft integrations that create tickets from a phone call or a text, or create add-ons that pull in essential customer information to your Jira Service Desk dashboard – and that’s just the beginning.
Collaborate from anywhere with Confluence for iPhone
Teams need a way to work smarter. We think making teams smarter is the ultimate form of productivity. Our first mission to help teams work smarter was making it easy for anyone to create rich content in Confluence. But creating great content is only half the battle. All this rich content needed to be available beyond the confines of the desktop and office, so teams could keep moving projects forward. We needed to make it just as easy for any team member to contribute and build upon the content as it is to create it – from anywhere, on-the-go. That’s why we built the new Confluence for iPhone app.
AtlasCamp 2016: fueling cloud collaboration for all teams
Atlassian is helping teams across all industries do amazing things. The common thread between all teams is the need to work smarter and faster. And we see more and more teams choosing to collaborate in the cloud. During today’s keynote at AtlasCamp 2016 I shared new product advancements for team productivity in the cloud. At a time when the speed of software development continues to increase, our Atlassian teams are focused on delivering new tools to help you work smarter and be more connected with your team.
My life runs on Jira: an inventory system for carp fishing
By using Atlassian Jira (Core or Software) every day, I became crazy about wanting to “jiralyse” everything. As the product moves to being less and less linked to IT software development, it’s becoming easier and easier to use Jira not only for workflows and customer relationships but also for data analysis. Check out how I built a JIRA-based carp catches inventory system!
How the consumerization of service is changing ITSM and the service desk
As the business and technology landscapes change, so does that of corporate IT support. I hear a lot of talk about consumerization, customer experience, and enterprise service management in the context of the evolution of the IT service management (ITSM) and the service desk, but rarely are they mentioned in the same breath. They should be. Let me explain.
Three DevOps principles to streamline your operations team
In this blog post, we’ll walk you through the three underlying principles of DevOps created by entrepreneur and IT operations extraordinaire, Gene Kim. These principles describe the values and philosophies that frame the processes and practices from which all DevOps patterns are derived. We’ll also give you some helpful tips and show you a few add-ons from the Atlassian Marketplace to get the most out of these DevOps principles.