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Meet Atlassian’s Tim TAM
It’s been a little over a year since Tim has moved over to the Technical Account Management Team and he’s already created a plethora of strategic and technical resources for our largest enterprise customers. It seemed only right for me to sit down with Tim to pick his brain!
New Hipchat features give you the controls
Are you a boss? Maybe not technically, but you should always be living the boss life. And that means taking control of your work environment so you can pop that collar and win those dollars. New features and improvements in Hipchat are aimed at giving you the controls. Three newbies–per-room notifications, appearance settings, and custom emoticons for all–let you choose how you want to work.
London calling: Jira Service Desk mixes it up at SITS 2015
Last month, we had the pleasure of attending the SITS 2015 conference, and we were blown away by what we saw, who we met and the overall reception from newcomers and our peers alike. We met some amazing teams doing incredible things, and we were humbled by the glowing review that not just Jira Service […]
Webinar recap: How Hipchat went global using Atlassian tools
The Hipchat team went from one team in San Francisco to multiple teams across four time zones before anyone could blink – let alone think about how hard it is to pull that off. Josh Devenny (Hipchat Product Manager, San Francisco) and Dave Minnigerode (Hipchat Development Manager, Austin) gave a great webinar about how they […]
Stash steps up its real-time communication game with Hipchat
Whether you’re large, small, co-located, or distributed, the key tenet of success for your team remains the same – communication. Clear and consistent communication, whether it’s keeping everyone up to date with the status of your current project or simply informing the team of your upcoming vacation, is a vital part of ensuring your team continues to hum along like a well-oiled machine. Teams that realize this have turned to Hipchat and its ability to integrate into their day-to-day workflow.
A great place for Millennials
We are incredibly excited and honored to announce that Great Place to Work® and Fortune have recognized Atlassian as one of the 100 Best Workplaces for Millennials in the US, a new list based on the surveys of nearly 90,000 millennial workers across a variety of industries.
Cimpress’ launch party for Jira Service Desk: a photo essay
Remember when they destroyed the printer in Office Space? Many companies want to destroy their legacy systems. Cimpress (formerly Vistaprint) was able to realize their destructive dream recently, and Jira Service Desk was there to help. We wanted to bring a bulldozer, but, city codes and stuff. A week ago, Cimpress hosted a launch party for Jira Service Desk and celebrated their old legacy system going six feet under. Luckily, they sent us a few photos.
Introducing Jira Service Desk 2.5 with more of what you already love
There’s so much more to love with Jira Service Desk 2.5. In this release, we took the features that you already love and made them even better. Available today, Jira Service Desk 2.5 includes updates to: Reporting: track your team’s progress with more series in a Jira Service Desk reports Branding and customization: take control of the look and feel of your Help Center Real-time Queues: keep a closer eye on your queues with animated live updates in real-time
The IT team: saving the world, one computer at a time
When something’s not working, who are you gonna call? The IT team, that’s who. They’re the superstars who fix with a click, or know what’s wrong before you fill out a ticket. But can they handle a major problem? The demo server has crashed. There’s only two minutes until the client demo. Can the IT team save the day? Watch the latest video from Hipchat and Jira Service Desk and find out!
Webinar recap: Put service at the center of your business
Last Thursday, we streamed a webinar about how Atlassian has set up Jira Service Desk to handle business team’s requests, including our legal, HR, and finance teams.
Shiny, new, and groovy: Introducing the Jira Service Desk and Hipchat integration
The newest Hipchat integration has arrived: Jira Service Desk. No longer will you have to copy/paste support tickets into emails, chatrooms, and various communication tools. This is the end of email-based teamwork (goodbye, ‘reply-all’). We at Atlassian aim to unleash the power of teamwork- that’s why this new integration lets you go from ticket to chatroom in one click, and loop in your team for help.
Webinar recap: Combine long-term planning and agile with Jira Portfolio
Every quarter, the Jira Portfolio team does their full roadmap review and long-term planning. This quarter, we were able to convince Martin Suntinger, the Principal Product Manager for Jira Portfolio, to give us a sneak peak into what goes down. Watch the webinar below to see how our planning experts use Jira Portfolio to combine both long-term planning and agile.
Meet the new Atlassian developer blog
Well, sort of new. In case you missed it, we’ve moved our developer blog and are no longer publishing to this category. But never fear: our developers are still pumping out plenty of code samples and nitty-gritty technical goodness. So head on over to the shiny new Atlassian developer blog and talk tech with us. See you there! […]
IT Panel: The Secret to Fast, Agile IT Service Recap
It’s been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing situations and improvise when faced with obstacles. When urgent issues come in, they need fast answers. Often, managers aren’t notified right away, resulting in lost time. Other times, domain experts need to get involved and aren’t quickly reachable. Beyond just critical tickets, IT managers have a hard time leaving the office because doing so means going blind to support activity.