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4 ways to answer any customer support question
This is a guest blog post by Atlassian Marketplace vendor, StepShot. What’s your biggest challenge in your job as a customer support agent? Let us take a wild guess: it’s responding to customer support questions. Being in customer support (either internally in IT, or externally in customer service) is sort of like being a teacher, a […]
Delightful customer service: what’s new in Jira Service Desk Cloud
More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on the phone, email and chat to make the home sharing process seamless for users. The easier you make it for your customers to do business with you, the more likely they are to buy your […]
Let’s open up work, together
When Scott and I started Atlassian 15 years ago, we knew that we wanted to build an enduring, values-driven company. And though we’ve learned a lot and accomplished a lot since those early days, I truly believe we’re just getting started. We’re making bold bets to shape the future of teamwork through our Platform, our […]
Our bold new brand
We’ve got exciting news to share today – Atlassian has a new look! As we continue to grow the Atlassian family (Hi Trello & Statuspage!), expand our areas of focus, and update core product experiences, we want our brand to best reflect why we exist, what we believe in, and where we’re headed. At Atlassian, […]
Hipchat Data Center continuing to double down on performance at scale
You may have heard that Atlassian’s family of team communication tools got a bit bigger today with the announcement of Stride, a new cloud team communication solution that empowers teams to talk less and do more. While there is a new addition to the cloud family, Hipchat Data Center (which we launched in June 2017) […]
Introducing Stride
Workplace communication has gotten faster. And yet, it’s no easier. Keeping up means staying constantly connected in never-ending chat discussions, email chains, and comment threads. You chase your work across dozens of different tools as notifications, alerts and pings pour in. You make decisions, then realize the right people didn’t weigh in. You meet and […]
Streamline your risk management process with Portfolio for Jira
Every good agile team needs to know, is everything on track? And if it’s not, why? That is why Portfolio for Jira has launched a new dependency report that shows you dependencies across multiple teams and projects in a single view. It helps you avoid possible project delays and will save you from scouring individual […]
Get time back with canned responses and SLA copy configurations in Jira Service Desk Server
[cta]We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when the common responses used are created and tracked outside of Jira Service Desk. So, to help your IT agents respond quickly and efficiently, we’re excited to announce the launch of canned responses in Jira Service Desk Server. […]
Statuspage tips & tricks: Monitor Statuspage traffic with Google Analytics
It’s easy to wonder if anyone knows your status page is even out there. When things are going well, the page you use for posting incident communication is obviously pretty quiet.[cta] You might wonder, are people aware of my page? Do people on my team check it? Are any of my customers actually getting any […]
Build a modern operations process with Statuspage
This is a guest post from Glen Semino, Customer Success Manager at SYNQ.fm When I first started working at SYNQ, where we provide APIs that allow software developers to easily incorporate video in their web or mobile applications, one of my first tasks was to find a simple and practical way to communicate the health […]
The new look of Confluence: more power to do your best work
[cta]Summer is here in the Northern Hemisphere and we’re excited to show off Confluence’s fresh new look. Beach body feels, anyone? This new look is focused on creating a more intuitive and simplified experience. We took the complex parts of the product and brought it down to the main principles of connecting people and empowering […]
The 6 best Confluence pages for building a DevOps culture
Most conversations about DevOps focus on automation, and for good reason. Automation provides opportunities to significantly cut costs and eliminate human error from otherwise monotonous tasks. However, DevOps begins with a culture shift, in which the fundamental element is effective communication between development and operations teams. Because automation provides for faster, more frequent deployments, having a collaborative, high-trust environment is more important than […]
We filed 100 support tickets to find out how to send better customer service email auto-replies
Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort to build good systems around your email customer service, it’s going to be a drag. It got us thinking about how we do email support here at Statuspage. We’ve noticed a lot of great companies […]
5 simple ways to create transparency at work
It’s no secret that transparency, more commonly expressed as “Open company, no BS,” is one of Atlassian’s most important values. Far from a boardroom buzzword, operating with integrity within and between teams is a vital part of your team and company’s success. According to TinyPulse, a B2B SaaS employee survey firm, transparency is the top factor contributing to employee happiness. 5 ways to create transparency at […]
Why everyone in IT should think like a product manager
“The first thing we think about is: What do our users want? What do they need to get the job done? And, how are we going to deliver that?” No, this is not a Product Manager at a company like Facebook, Amazon, or the next hot startup. This is Ross Chippendale, the Head of Workplace […]