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Ask any successful person and they’ll tell you about a role model. Somebody they aspired to be like. Somebody who...
Ask any service desk team and they’ll tell you they’re swamped with requests. But ask them about knowledge management, and...
We let customers write all over our wall, and this is what happened
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or...
I’ve been a Jira Software administrator for some time now and have worked with hundreds of customers’ instances. I’m often asked,...
This is the second of a two-part blog series about creating team and project spaces in Confluence. You can find...