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Ask any successful person and they’ll tell you about a role model. Somebody they aspired to be like. Somebody who...
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Have you ever used Google to search for something you didn't know? Or deposited a check at an ATM (or even better yet, deposited it through your mobile phone while wearing your pajamas)? Today, self-service is...
Hi, I'm Nikki, and I used to be a systems administrator. I want to share a few things that made us successful with our service desk here at Atlassian. In this new blog series,...
You’ve been working through an issue all morning and you suddenly realize you forgot to log the time you started. Oops. If you’re like a lot of people who can’t even remember what they...