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5 questions on the latest ITSM trends
[cta]Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul […]
5 questions on the latest ITSM trends
[cta]Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul […]
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5 questions on the latest ITSM trends
[cta]Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul […]
5 questions on the latest ITSM trends
[cta]Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul […]
Status page open source vs. paid guide
[cta]Over the years here at Statuspage we’ve probably heard every version of the open source vs. paid status page argument. While we’re obviously fans of the SaaS model, we also know there are a lot of advantages to an open source status page for a lot of teams. We’ve even recommended that route to some […]
Incident postmortem writing tips
[cta]Incidents are a learning opportunity. A chance to uncover vulnerabilities in your system. An opportunity to mitigate repeat incidents and decrease time to resolution. An incident postmortem is an excellent framework for learning from incidents and turning problems into progress. It also builds trust with customers, colleagues, and end users (basically the folks affected by […]
5 questions on the latest ITSM trends
[cta]Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul […]
Status page open source vs. paid guide
[cta]Over the years here at Statuspage we’ve probably heard every version of the open source vs. paid status page argument. While we’re obviously fans of the SaaS model, we also know there are a lot of advantages to an open source status page for a lot of teams. We’ve even recommended that route to some […]
Stop support tickets in their tracks with Jira Service Desk and Statuspage
