Collaborate with developers using Jira Service Desk
We know developers love Jira. That’s why over 25,000 teams already use Jira to track work. Now it’s time to get your service desk into the mix. Jira already empowers your developers to build great software. Similarly, Jira Service Desk allows you to provide legendary service for your customers. Best of all, you can use one piece of software to deliver both!
Jira Service Desk is now on Twitter, and we’re giving out t-shirts!
Jira Service Desk is now on Twitter Attention IT service management geeks: we’re going social! Let’s talk SLAs and swap tips on how to create a legendary service desk. From now on, @JiraServiceDesk will be the home for all IT service management content coming from Atlassian, while @Jira will remain the handle for all things agile and […]
Jira Service Desk customer stories: Vistaprint
From over twenty services to one powerful international service desk – in just five weeks From business cards to T-shirts to personalized phone cases, Vistaprint is the one-stop-shop for customized promotional material. With over 4,600 employees across three manufacturing facilities and 22 offices worldwide, Vistaprint’s service desk needs to stay up and running 24/7. Still, the team struggled to find a service desk […]
Introducing Jira Service Desk 2.0
A word about pricing: We heard you At Atlassian, we’re committed to making software affordable and providing our customers with the best experience. We heard your feedback on our previous pricing model, and we’ve made changes. When we first launched Jira Service Desk, we focused on delivering a great set of features to our existing Jira customers. […]
Collaborate with developers using Jira Service Desk
We know developers love Jira. That’s why over 25,000 teams already use Jira to track work. Now it’s time to get your service desk into the mix. Jira already empowers your developers to build great software. Similarly, Jira Service Desk allows you to provide legendary service for your customers. Best of all, you can use one piece of software to deliver both!
Jira Service Desk Customer Stories: Friday Media Group
Ever since we launched Jira Service Desk, we’ve been psyched to hear how our amazing customers are using it. How Friday Media Group implemented a single, global service desk Friday Media Group is the biggest independent media company in the UK. What started in 1975 as a local advertising paper to East Sussex now boasts a portfolio of […]
Case study: How Yellow Pages Group goes agile with Atlassian tools
Yellow Pages Group (YPG) is one of Canada’s largest digital media companies. YPG’s mission is to connect Canadian enterprises to local consumers by offering a full suite of print and digital products and services. When you think “yellow pages,” you might envision the iconic phone directory that has served as the sole source of contact […]
Case study: How Audi builds luxury vehicles with Jira
Audi is a German automobile manufacturer known for its luxury designs. Audi’s company ethos is “Vorsprung durch technik” or “Progress through technology.” Audi has a goal: to become the world’s number one automobile manufacturer in the premium segment by 2020. To get there, they’re using Jira and Confluence. Audi employs thousands of engineers, designers, software developers, […]
Case study: How Orbitz migrated to Git
The first step of any trip is getting there. To make trip planning painless, Orbitz Worldwide – a leading online travel site operating in more than 180 countries – offers easy-to-use online travel booking for flights, hotels, and other travel services. Orbitz generates more than $11 billion in travel transactions annually. That means that for every second Orbitz’s website […]
Advancing humanity using Jira: Our Foundation runs on Service Desk!
Did you know? The Atlassian Foundation has donated over $3.9 million to various charities. All proceeds from our fully featured 10-user Jira starter licenses go to Room to Read, which promotes literacy and gender equality in education throughout the developing world. Every Atlassian employee is given five days of volunteer leave. At Atlassian, we believe […]
Jira 6.2: The reviews are in!
In February, we released Jira 6.2 and Atlassian Git Essentials. Jira 6.2 comes with a host of new features, including all-new integrations with Stash and Bamboo. Now, developers can easily create a pull request straight from Jira. It doesn’t stop there. We also created a new development panel to so test engineers can see build and deployment statuses […]
Managing vacation days with Jira and Confluence
Here at Atlassian, we love using our own stuff. And when we’re not busy building kick-ass new products, we’re usually off finding new ways to use our stuff internally. Recently, Jeff Sinclair, our IT portfolio manager devised a clever way to combine the power of Jira Service Desk and Confluence to manage employee leave. “We […]
#JiraHelpsMe: Meet the winners!
Last month, we announced the #JiraHelpsMe contest. We asked Jira users to tweet what Jira helps them do with the hashtag #JiraHelpsMe for a chance to win iPad minis and free t-shirts! We had a blast reading through all the things Jira helps our customers do. Here are some of our favorite tweets: #JiraHelpsMe maintain […]
Introducing Jira Service Desk 1.2
Over the past few months, we’ve built a whole host of new features to supercharge Jira Service Desk. You asked – we delivered. Jira Service Desk 1.2 satisfies over 300 customer requests. We’re excited to announce that many of your feature requests are now live! Collect, service, report. Jira Service Desk 1.2 makes doing your job […]
Get more out of custom fields with nFeed
This is a guest post from Valiantys, a consultancy specialized in the deployment of Atlassian products. Since being recognized as an Atlassian Expert in 2006, Valiantys has developed an expertise trusted by over 600 clients and is ranked in the Top 5 Atlassian partners worldwide. Many different types of organizations use Jira to power their business. […]
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