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If only all support issues were this easy. As a quick background, a customer is having some database connection issues....
We have a very generous community of people around Jira &Confluence who have been willing to share their development efforts...
<a href="http://www.randombits.org/display/CONF/Home">David Petersen</a> just contributed a great new plugin for <a href="http://www.atlassian.com/confluence">Confluence:</a> the <a href="http://confluence.atlassian.com/display/CONFEXT/Chart+Plugin">Chart Plugin.</a>
In close succession to our own investigative bug analysis Wired have recently published an article entitled ‘History’s Worst Software Bugs’...