Here’s an excerpt:
Do your clients know they’re using a wiki?
I think the term “wiki” is still a bit unknown to most of our customers, but in the end it doesn’t matter too much — they’re just interested in getting quick updates and information. When we first set up a client, we send them a welcome letter with access details and passwords, as well as an outline of how we work, where to look for updates, etc…
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Thanks again, Red Ant, for participating in a case study and moreover for developing that case study right in your extranet!