Christmas Party

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Case study: Why did Santa go Jira Service Desk?
Based in the North Pole, Santa Claus Ltd. (SCL) is the leading provider of consumer goods on the world’s second-most celebrated holiday, Christmas. SCL delivers presents to every child in the world between the hours of 9pm on Christmas Eve and 5am Christmas morning, in 24 time zones. Santa Claus Ltd. Headquartered: The North Pole […]
Sleighs and SLAs: how Jira Service Desk keeps Santa on schedule
Despite what you’ve seen in the movies, Santa Claus isn’t a one-man show – it’s a network. SCL is a worldwide operation of over 5,000 elves, reindeer, and a team of Santa decoys, all working together, along with CTO Mrs. Claus keeping everything running as smooth as red velvet Santa slacks. In fact, Mrs. Claus says her team loves Jira Service Desk’s built-in SLA (Service Level Agreement) management because it helps prioritize last-minute tasks. And real-time reports help her see issue resolution while providing crucial Christmas Eve preparation updates.
Trick or Treat
Fancy your Jira support issues being solved by Morpheus? How about your next office event being planned by Sarah Palin? SF halls were filled with the weird and wonderful – there was a zombie princess and Harry Potter, not to mention Elton John’s pimped-out cousin who stole Christmas. I mentioned it was Halloween right?





