ChatOps
5 questions on the latest ITSM trends
Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul […]
Introducing Jira Cloud for Stride
Whether shipping software, managing a help desk, or executing a project, Jira Cloud helps thousands of teams plan and track work together. This powerful tool is now even more venerable with the Jira app for Stride. By bringing your task and project management to where your team is already communicating — Stride — you’ll be […]
5 reasons your financial services company needs Hipchat Data Center
The pressure of digital transformation is greatly impacting the financial services industry. Whether you’re a mature enterprise or an emerging FinTech firm, you must centralize real-time data to make decisions, develop agile and collaborative teams, and remain compliant with constantly changing regulations. And, of course, these communications must remain secure. With increased scrutiny and regulations, […]
Making the most of the Jira integration for Hipchat Data Center
Once in a blue moon, there comes a power couple so good for each other that you can’t help but merge their names into one. While “Jirpchat” may never take off, we can always take solace in the fact that there’s the Jira integration for Hipchat Data Center. The integration gives you the ability to access Jira […]
Hipchat Data Center presents: 5 surprising ways enterprise teams are winning with ChatOps
There’s this rumor going around that ChatOps was the invention of start-ups. I don’t know about you, but I can think of several enterprise IT/Ops teams who started using chat to coordinate and troubleshoot over a decade ago. (Ok, back then we called it “instant messenger”. But still.) So I hope I don’t spoil the […]
Introducing Stride
Workplace communication has gotten faster. And yet, it’s no easier. Keeping up means staying constantly connected in never-ending chat discussions, email chains, and comment threads. You chase your work across dozens of different tools as notifications, alerts and pings pour in. You make decisions, then realize the right people didn’t weigh in. You meet and […]
The best incident management is value driven – here’s why
Today, we’re all laser-focused on delivering world-class service, resolving issues faster, and building lasting trust within the organization. But things break – that’s just a fact. We need to think a lot about how to handle them when they do. So we follow our Incident Management process to restore service quickly and our Post-Incident Review […]
Inside Atlassian: building products, DevOps style
Let’s say your engineering team has gone agile. They work in sprints, collaborate, and are building a lot of great features. But there’s just one catch: you still have to wait for the release train to leave the station, and customers aren’t getting value fast enough. At Atlassian, we’ve discovered some best practices for building products, DevOps style. Let’s start with feedback; because no matter the product, your success is solely based on your users.
How Hipchat and Statuspage help companies manage incidents
?! There’s a hiccup with your service. You jump into incident-management mode. Your users, who are already tweeting and sending support tickets, need to know what’s up. Your team needs to come together to diagnose and fix the issue – FAST. This is the story of two Hipchat customers, and how they use our integration with Statuspage to manage incidents.
Inside Atlassian: how IT & SRE use ChatOps to run incident management
Any team that slings code for a living deals with service issues. They know all too well the hated red alert… the dreaded text in the middle of the night… the loathsome ping from a coworker telling them that $#!π just hit the fan. But what separates good services from great services is the ability to recover swiftly with minimal affect on users. And a big factor in swift recovery is ChatOps.
What is ChatOps? A guide to its evolution, adoption, and significance
The most innovative teams of the last 15 years, have devised a new way of collaborating. Driven by the demands of running global services built for billions of users, software and IT teams evolved from email to chat… and then, to ChatOps.
The technology of hope: how MagView uses Jira Service Desk with Hipchat
If there’s one thing everyone everywhere can agree on, it’s that we all hate cancer. When we found that Magview, the leader in mammography technology, relies on Jira Service Desk and Hipchat to help their customers–we were thrilled. Helping technology that saves lives is a dream come true for us.
Infographic: why IT teams like chat
85% of the IT teams we surveyed use chat tools. That’s a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied with The Baconator. We wanted to dig deeper, we wanted to know why IT loves them some chat instead of email. So, we went directly to the IT community to find out. We talked to agents, managers, and directors and asked them about how chat makes their work life awesome. Check out what they said.