Articles About
incident management
Announcing postmortems for Jira Ops
[cta]Major incidents are inevitable, and fixing them is the top priority for any ops or DevOps team. But what happens after service is restored? Do teams take the time to fully understand what went wrong, then follow up to prevent it happening again? The reality is that many teams today don’t. Incident postmortems are not […]
Announcing postmortems for Jira Ops
[cta]Major incidents are inevitable, and fixing them is the top priority for any ops or DevOps team. But what happens after service is restored? Do teams take the time to fully understand what went wrong, then follow up to prevent it happening again? The reality is that many teams today don’t. Incident postmortems are not […]
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Announcing postmortems for Jira Ops
[cta]Major incidents are inevitable, and fixing them is the top priority for any ops or DevOps team. But what happens after service is restored? Do teams take the time to fully understand what went wrong, then follow up to prevent it happening again? The reality is that many teams today don’t. Incident postmortems are not […]
Announcing postmortems for Jira Ops
[cta]Major incidents are inevitable, and fixing them is the top priority for any ops or DevOps team. But what happens after service is restored? Do teams take the time to fully understand what went wrong, then follow up to prevent it happening again? The reality is that many teams today don’t. Incident postmortems are not […]
Why you should market your status page like you market your product
This is a guest post from Nick Coates, Principal ITSM Solutions Engineer at Symantec. As Symantec’s Principal ITSM Solutions Engineer, I was tasked 2 years ago with finding a way to quickly and effectively communicate incidents with our customers after a 4-day outage left our customers in the dark. I found Statuspage and knew it was […]
Announcing postmortems for Jira Ops
[cta]Major incidents are inevitable, and fixing them is the top priority for any ops or DevOps team. But what happens after service is restored? Do teams take the time to fully understand what went wrong, then follow up to prevent it happening again? The reality is that many teams today don’t. Incident postmortems are not […]
