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Introducing Atlassian Service Collection
AI-first Service Management for Every Team
Announcing AIOps partnerships with Dynatrace, New Relic, and BigPanda
As part of the Service Collection announcement at Team ‘25 Europe, we’re excited to introduce new partnerships with leading observability vendors—Dynatrace, New Relic, and BigPanda—to help IT teams predict and prevent incidents faster, while still helping to recover service quickly when issues do arise. In the age of heightened customer expectations and IT complexity, downtime […]
Lucid Motors drives innovation with Assets in Jira Service Management
How modern asset management powers hardware development at scale
How Thumbtack saves time and 60% in costs using automation in Jira Service Management
Through Atlassian’s Jira Service Management, Thumbtack automated workflows, cut costs, and empowered teams, freeing up time for high-impact work and boosting employee satisfaction.
How Vuori manages the employee lifecycle with Jira Service Management
Plus, new HR service management capabilities so your team can get started now
How iFood accelerated incident resolution with Jira Service Management
Through Atlassian’s ITSM, iFood unified Dev and Ops teams, slashed incident response times, and massively improved customer satisfaction by optimizing its service delivery.
Introducing Atlassian’s Customer Service Management app
Connect support, product, dev and ops teams to deliver exceptional customer service at high velocity Customer support teams, especially in technology-driven enterprises, struggle to deliver great experiences. Why? Because they are often siloed from the teams building and running products and services – product management, development, and operations teams. And while AI is being leveraged […]
Introducing Atlassian Government Cloud and Atlassian Isolated Cloud
Expanding the pathways to Atlassian Cloud Atlassian has been on a mission to empower teams to unleash their full potential for more than two decades. In recent years, we’ve seen more teams thrive leveraging the latest technology in Atlassian Cloud. Take, for instance, the California Department of Healthcare team that’s modernizing healthcare for millions of […]
Introducing Atlassian’s new navigation
Navigation that works the way you do. We’ve reimagined Atlassian’s navigation to be more intuitive, customizable, and built to scale with your team.
AI in action: the next chapter for Jira Service Management
Discover how our latest AI and agentic AI advancements improve IT operations, employee support, and HR service management
Harnessing AI to Empower Teams
How Leaders in the Marketplace Utilize AI to Enhance Team Productivity and Drive Innovation in Their Apps Artificial Intelligence (AI) is revolutionizing the way teams work. We believe the future of teamwork will be a partnership between humans and AI, wherever work gets done. AI is driving acceleration and innovation at an astronomical rate, and the impact […]
3 steps to streamline workflows and optimize processes
Enable your team: Save time and simplify workflows with powerful cloning tools In the field of IT Service Management (ITSM) and Agile and DevOps practices, efficiency reigns supreme. Teams contend with complex projects and multifaceted issues on a daily basis. They are looking for ways to save time, simplify their workflows and boost their productivity […]
Unlock High-Velocity Teams: The Total Economic ImpactTM of Jira Service Management
Forrester study shows enterprises see a 275% ROI in three years after switching to Jira Service Management.
‘Work,’ your way: Jira’s language is evolving to better represent all teams
At Atlassian, our mission is to help unleash the potential of every team. As more teams make Jira their home for work, we’re updating the language in our tools to better reflect the diverse ways you define and manage your work. For years, we’ve referred to the work that teams track in Jira as ‘issues.’ […]
How IT teams at FanDuel, Zelis, and Washington State University enabled HR to deliver exceptional support
Discover how IT teams at FanDuel, Zelis, and Washington State University enabled HR to deliver better employee experiences with Jira Service Management.