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How Hipchat and Statuspage help companies manage incidents
?! There’s a hiccup with your service. You jump into incident-management mode. Your users, who are already tweeting and sending support tickets, need to know what’s up. Your team needs to come together to diagnose and fix the issue – FAST. This is the story of two Hipchat customers, and how they use our integration with Statuspage to manage incidents.
Atlassian acquires #1 status communication platform Statuspage
Statuspage, the leader in status and incident communication, is now part of the Atlassian family. Statuspage was founded in 2013 with the mission of creating trust between service providers and their customers. In the cloud, all software is now a service your customers, end-users, and partners rely on. Providing status and regularly communicating with your customers – especially during incidents – has become a critical part of the software delivery process. We believe a service without status is incomplete.
Tell the other 99.95% of your story with Statuspage Uptime Showcase
We’re always singing the praises of downtime communication. Customers deserve transparency and clear information, especially when things aren’t running as expected. But reporting downtime can sting. It’s easy for people to use your updates to draw negative conclusions about your service, or even your entire business, if they only hear from you when things break. […]
Build a modern operations process with Statuspage
This is a guest post from Glen Semino, Customer Success Manager at SYNQ.fm When I first started working at SYNQ, where we provide APIs that allow software developers to easily incorporate video in their web or mobile applications, one of my first tasks was to find a simple and practical way to communicate the health […]
Statuspage tips & tricks: Monitor Statuspage traffic with Google Analytics
It’s easy to wonder if anyone knows your status page is even out there. When things are going well, the page you use for posting incident communication is obviously pretty quiet.[cta] You might wonder, are people aware of my page? Do people on my team check it? Are any of my customers actually getting any […]
A guide to introducing Statuspage to your customers (with a template)
People need to know where to go or what to look for in case problems arise. In the physical world, things like first aid kits and fire exits give us a sense of assurance that somebody was paying attention and dotting the i’s and crossing the t’s. So why should an app or website be […]
104 years of downtime: looking through a year of Statuspage incident data
Statuspage customers logged more than 104 years of collective incidents in 2017. We’re always interested in the ripple effects of downtime, and with a few high-profile outages taking place in 2017, we wanted to see what our numbers had to say. To get a handle on this, we decided to look through our data on how many […]
Statuspage examples: 24 status pages showcasing excellent customization, design, and incident communication
[cta]We’ve seen a lot of status pages over the years. Everything from scrappy DIY pages for side projects to totally bespoke plans for global corporations has crossed our monitors in one way or another. We wanted to share some examples of great status pages we’ve seen through the years. A good status page helps visitors […]
Incident updates now threaded on Twitter
Automatic Twitter posts from Statuspage incident updates now link together into one Twitter thread. This update applies to Tweets that are posted automatically via the Statuspage Twitter integration. The update should reduce noise for your Twitter followers, who will now see the linked thread of messages rather than individual messages. It should also make it […]
Faster communication, more efficient teams: Results from our first ever customer survey
We’ve heard a lot of great customer stories at StatusPage over the years. From the support team who cut customer wait times in half, to the security company managing incident communication across 46 customer deployment groups, we know our customers see the value in their StatusPage account. [cta] We’re always hungry to know more about […]
7 excellent maintenance page examples from real websites
Nobody likes an unavailable website. But if you must take your site offline, a clear and well-designed maintenance page can turn around a bad experience.
Providing proactive support through Intercom and Statuspage
Since the start of Statuspage, two of our core tenants have been: Keep end users in the loop during downtime. Reduce the support load on incident response teams. At a minimum, this means giving end users a status page they can depend on and allowing them to subscribe to incident notifications via email and SMS. […]
Why Signiant uses Statuspage instead of a DIY tool
As both a provider and a consumer of Software as a Service, the DevOps team at Signiant knows the value of communicating the right information during incidents. Since 2000, Signiant has helped companies of all types and sizes move large files fast. [cta]Initially adopted by the Media and Entertainment industries, many of the world’s top […]
Connecting Statuspage incidents and components
The Incident and Component status workflows are now unified in Statuspage, meaning easier incident communication and fewer steps to get status updates to the right people. When creating a new incident, you’re now asked to flag the components that correspond to that incident. This aims to make sure your page is always an accurate reflection […]
How Duo Security uses Statuspage to keep thousands of customers in the loop
[cta]At StatusPage, we’ve come across this question a lot. “I’ve got my users on all these different deployments. How do I let one group know about an outage without alarming all the users on different servers who aren’t affected?” It’s a good question. We talked with the team at Duo Security and learned about how […]