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Unleashing the potential of every team: new Atlassian Power-Ups for Trello
Today we’re excited to announce new Atlassian Power-Ups for Trello available for Atlassian cloud products: Jira Software, Confluence, and Bitbucket, as well as an improved Hipchat integration. As one of Trello’s first releases since joining Atlassian, these Power-Ups are leading the way for many more awesome features in the works for our users. Unleashing the […]
Why is software testing so important? How to share the value with your team
Software testing is important – you already know that. But, how do you share its value with the rest of your company? In this blog, Joel Montvelisky, Chief Solution Architect at PractiTest, gives us some practical tips and approaches for communicating the value of testing work.
An introduction to incident management
Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to the business and IT teams need an efficient way to respond and resolve these issues quickly. Read on to learn more about incident management with your IT service desk, subscribe to the ITSM Bootcamp, and download Jira Service Desk.
3 steps to enable Bitbucket Pipelines build notifications in Hipchat
Every time you trigger a build in Bitbucket Pipelines, whether by pushing commits or creating a pull request, you have to remain at your desk refreshing email to see if the build has passed. All to avoid wearing the cone of shame for not finding out about a failed build quickly. Wouldn’t it just be […]
Jira admins: 5 new business templates that make onboarding easier
A Jira issue can mean different things to your team members. To software developers: epics, stories, sub-tasks. To IT help desk managers: tickets. But what do “issues” mean to a marketing or HR manager? Maybe you’ve heard one say: “Issues? I’m not sure I have issues, per se. I have tasks, though. Is that the […]
Improved Confluence integrations with Hipchat
Update: Try Stride, Atlassian’s all-new team communication solution with group messaging, video conferencing, and built-in collaboration tools. The Atlassian suite is comprised of tools that help teams work better, together. These tools are powerful alone, but when united with other tools their power increases exponentially. Our revamped Confluence for Hipchat integration is a great example of this. […]
Jira Service Desk named most popular and most affordable ITSM software solution
We are thrilled to announce that Jira Service Desk has been named a top ITSM solution from Capterra, an online software reviews and ratings site used by millions of people to make their software buying decisions. Jira Service Desk has been named the #1 Most Affordable ITSM software and the #1 Most Popular ITSM software based […]
End of support for Jira 6.4: FAQs about upgrading
After March 17th 2017, Jira 6.4 will no longer be supported by Atlassian. To stay on supported versions of Jira, you’ll need to upgrade to Jira Software, Jira Service Desk, or Jira Core. (End of support means that Atlassian support will no longer be able to help with questions related to 6.4, even if you […]
Reflections from Pink Elephant: how IT teams are shaping up in 2017
[youtube https://www.youtube.com/watch?v=Cb185lziS3E?version=3&rel=1&fs=1&autohide=2&showsearch=0&showinfo=1&iv_load_policy=1&wmode=transparent&w=600&h=368] They say what happens in Vegas stays in Vegas, but we can’t help but share what we learned about how IT teams are gearing up for a fast and furious 2017. Last week, Atlassians and our solution partner, Rightstar, descended on Pink Elephant’s 21st Annual International ITSM conference at the Bellagio Hotel in Las […]
Best practices for service request management
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over the next few weeks, we’ll be walking you through the four core IT processes: service request management, incident management, problem management and change management, with a few other ITSM surprises thrown in. To keep updated […]
5 pro tips & tricks for the Hipchat power user
There are all sorts of hidden features that you can impress your team with in Hipchat. Learn these 5 tips and tricks and you’ll be showering in your coworkers’ admiration in no time.
Can humans thrive in the bot economy?
On the go? You can listen to this blog, read by the author, using the player below. [soundcloud url=”https://api.soundcloud.com/tracks/311721882″ params=”color=0066cc&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false” width=”100%” height=”166″ iframe=”true” /] Artificial intelligence (AI) might turn out to be the single biggest change the business world will see in our lifetime. Even bigger than the internet. Bots, like those little customer […]
Built-in SAML 2.0 for Hipchat Server 2.2 provides simplified user management
We’re excited to announce that SAML 2.0 support is now available out of the box with Hipchat Server 2.2, giving teams a more secure and painless way to sign in. We want to make the lives of both admins and users easier, especially when it comes to accessing Hipchat Server. Simple and secure SAML 2.0 […]
Add access keys to branch permissions in Bitbucket Server 4.14
When you hear the terms security and speed, Git repository management may not be the first thing that comes to mind. But for software development teams, these 2 things translate into 1 big thing: productivity. Today we’re releasing Bitbucket Server 4.14 which includes access keys in branch permissions, automatic dashboard updates, and an email notification enhancement. Keep reading […]
8 Jira Service Desk apps to improve your customer service
Jira Service Desk is focused on helping service teams deliver great customer service. Jira Service Desk’s powerful integration with Jira Software allows service and development teams to close the feedback loop and resolve requests faster. But that’s not the only integration Jira Service Desk has. Thanks to the many apps created specifically for Jira Service […]
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