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Delightful customer service: what’s new in Jira Service Desk Cloud
More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on the phone, email and chat to make the home sharing process seamless for users. The easier you make it for your customers to do business with you, the more likely they are to buy your […]
Scale agile practices with programs in Portfolio for Jira
To successfully scale agile, organizations need to know how software development is tracking against business priorities. This gives executives visibility into the status and progress of projects, and helps project management sleep at night. The tricky part, however, is figuring out how to link agile development to high-level deliverables. At Atlassian, we believe that the […]
Jira Software Server 7.5: introducing 5 new features for flexibility at scale
Jira Software Server 7.5 is here, and with it we have some exciting new announcements for both admins and agile teams. For admins scaling Jira Software, we’re introducing more flexibility with a new deployment option for Jira Software Data Center (hint: it’s a brilliant shade of blue), while agile teams get some of the scrum and […]
Let’s open up work, together
When Scott and I started Atlassian 15 years ago, we knew that we wanted to build an enduring, values-driven company. And though we’ve learned a lot and accomplished a lot since those early days, I truly believe we’re just getting started. We’re making bold bets to shape the future of teamwork through our Platform, our […]
How to become a design-driven company in an agile world
Did you know that great design has a measurable impact on your business? According to the Design Management Institute, design-driven companies are reporting 41% higher market share, 50% more loyal users and 46% improvement in overall competitive advantage. Why? When you create a product with a great user experience, customers reward you by using, paying […]
Atlassian Services: Partners are here to help you
Have you ever wanted to customize an Atlassian product but didn’t know how? Needed advice on the best way solve your problem using Atlassian tools? Wished you had someone who has helped other businesses solve similar challenges? If the answer to any of these questions is, “yes,” you should explore our network of Atlassian Partners. […]
Our bold new brand
We’ve got exciting news to share today – Atlassian has a new look! As we continue to grow the Atlassian family (Hi Trello & Statuspage!), expand our areas of focus, and update core product experiences, we want our brand to best reflect why we exist, what we believe in, and where we’re headed. At Atlassian, […]
Hipchat Data Center continuing to double down on performance at scale
You may have heard that Atlassian’s family of team communication tools got a bit bigger today with the announcement of Stride, a new cloud team communication solution that empowers teams to talk less and do more. While there is a new addition to the cloud family, Hipchat Data Center (which we launched in June 2017) […]
Introducing Stride
Workplace communication has gotten faster. And yet, it’s no easier. Keeping up means staying constantly connected in never-ending chat discussions, email chains, and comment threads. You chase your work across dozens of different tools as notifications, alerts and pings pour in. You make decisions, then realize the right people didn’t weigh in. You meet and […]
Streamline your risk management process with Portfolio for Jira
Every good agile team needs to know, is everything on track? And if it’s not, why? That is why Portfolio for Jira has launched a new dependency report that shows you dependencies across multiple teams and projects in a single view. It helps you avoid possible project delays and will save you from scouring individual […]
Get time back with canned responses and SLA copy configurations in Jira Service Desk Server
We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when the common responses used are created and tracked outside of Jira Service Desk. So, to help your IT agents respond quickly and efficiently, we’re excited to announce the launch of canned responses in Jira Service Desk Server. […]
6 simple HR forms you can use in Confluence
This is a guest post by Alex Medved, Project Manager for ConfiForms app for Confluence at Vertuna LLC. HR is a great field to work in, but it’s often filled with paperwork — lots of paperwork. Did you know that you can bring many of your HR processes, templates, and forms right into Confluence? It […]
How the Mercy Ships team works together to change lives
This post is written by Michelle Vincent, Information Services Collaboration & Training Officer for Mercy Ships. Michelle has been with Mercy Ships for 6 years, serving as the Information Services Collaboration and Training Officer for the past 4. She is passionate about using collaborative software to solve problems, bring teams together and improve results. Michelle has traveled […]
3 simple steps for bringing your design review process into Jira Software
This is a guest blog post by Atlassian Marketplace vendor, ConceptShare. It’s an exciting time to be in the field of marketing and design with so many creative ways to reach customers – blog posts, infographics, video, interactive web content … the opportunities seem endless. It’s also a challenging time for those of us managing creative […]
Statuspage tips & tricks: Monitor Statuspage traffic with Google Analytics
It’s easy to wonder if anyone knows your status page is even out there. When things are going well, the page you use for posting incident communication is obviously pretty quiet. You might wonder, are people aware of my page? Do people on my team check it? Are any of my customers actually getting any […]
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