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Don’t know how to get feedback at work? Here are some practical ways to start
Peer feedback is so important to your career growth and development. But, what’s the best way to ask for it? Most companies have at least a yearly performance review process but in reality, the best way to continually grow and learn from your experiences at work is by getting feedback on a regular basis. Kim […]
How to build a design system that will last
This is a guest blog post by UXPin. Design doesn’t scale easily because it’s a mixture of art and science. It’s traditionally been thought of as a cottage industry – a bunch of specialized folks crafting beautiful one-off solutions. But, with the recent surge of design roles industry-wide, the design world needs a more modular […]
The human side to scaling Jira: governance, change control, and more
When you think about growing your Jira instance what’s the first thing that comes to mind? Performance factors? Tactics and process? While all of these are critically important, and we’ve written documentation on what considerations to make when scaling, I’ve come to see that the human element to scaling is just as important – and often the most […]
Bitbucket Server 5.5 brings personal access tokens and rebase workflows
These days developing software can feel a lot like running in a relay race, pushing ever faster to pass the baton amongst your teammates. The quicker you can push new features, bug-fixes, or performance improvements out to your customers the greater the competitive edge in the market. There are many ways to improve speed overall, […]
Hipchat Data Center presents: 5 surprising ways enterprise teams are winning with ChatOps
There’s this rumor going around that ChatOps was the invention of start-ups. I don’t know about you, but I can think of several enterprise IT/Ops teams who started using chat to coordinate and troubleshoot over a decade ago. (Ok, back then we called it “instant messenger”. But still.) So I hope I don’t spoil the […]
We read 100 data breach notifications to make this guide (which we hope you’ll never need)
Nothing fills out the “worst-case scenario” column quite like a data breach. For the countless teams out there who work hard to protect their customers’ data, the idea of compromising that trust is a nightmare. Data breaches are on a lot of minds lately with the 2017 Equifax data breach, which exposed personal data from […]
How Samsung does lean ITIL® with Jira Service Desk
This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT Chief of Staff at Samsung Austin R&D Center and Austin AUG Leader. Based on their presentation “The Power of Process: How Samsung Implemented ITIL” at Summit San Jose 2017. The IT team at Samsung’s Austin […]
Predictive Quality Analytics: delivering better quality, faster
This is a guest blog post by Atlassian Marketplace vendor, QMetry. Tracking and fixing bugs through automation and manual testing processes is becoming increasingly efficient. However efficient it may be to getting code shipped, the downside is, there’s no predictability to it. The next big thing that will alter the landscape of software testing is […]
The secrets of JQL everyone wished they knew
An Atlassian expert shares his favorite JQL tips and shortcuts.
Why smart sales and marketing teams celebrate uptime
Past performance is not indicative of future results. You’ve probably heard this phrase. It’s a slice of legal disclaimer jargon that wiggled it’s way into our culture. Anyone who’s heard a bank commercial knows it. It’s gone from tiny lawyer print to bona fide figure of speech. It’s good advice, though. And it’s advice people […]
Powering Enterprise DevOps with Bitbucket Server 5.4 & Bamboo 6.2
Implementing DevOps practices in large or highly regulated organizations is a balancing act. How do you make your development and operations teams as productive as possible, improve the flow of work moving throughout the system, and maintain the scale and security required? The answer is to choose tooling that can do it all. Bitbucket Server 5.4 and Bamboo 6.2 bring […]
DesignOps: Unleashing the potential of our design studio
When your company grows, the demands placed on your design organization fundamentally change – there are more moving parts, and the systems and processes that used to work when the entire design team could sit in the same conference room start to break down. It’s an ongoing challenge, so we thought we’d share how we’re […]
How the new Dropbox app for Jira Software Cloud helps distributed teams stay in sync
Work is becoming more and more distributed across multiple teams, multiple time zones, and in multiple geographic locations. Today’s software teams are more collaborative and include more stakeholders from more disciplines than ever before. Many of those stakeholders don’t code, yet they rely heavily on Dropbox to collaborate with others in the organization. As a […]
A guide to introducing Statuspage to your customers (with a template)
People need to know where to go or what to look for in case problems arise. In the physical world, things like first aid kits and fire exits give us a sense of assurance that somebody was paying attention and dotting the i’s and crossing the t’s. So why should an app or website be […]
4 ways to answer any customer support question
This is a guest blog post by Atlassian Marketplace vendor, StepShot. What’s your biggest challenge in your job as a customer support agent? Let us take a wild guess: it’s responding to customer support questions. Being in customer support (either internally in IT, or externally in customer service) is sort of like being a teacher, a […]
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