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Get a handle on all your content with Confluence + apps
With companies creating more online work than ever, content management systems have become a necessity. Product requirements, content calendars, marketing plans, and business forms fill our inboxes and folders. An efficient enterprise content management system, or ECM, can save hours of company time that workers would otherwise spend tracking down files. But too often, files […]
On writing well when you’re in a damn hurry
We were told in school we’d need good writing skills for almost any job. Here’s what we weren’t told: We’d have no time to write well, which is to say slowly. The most critical writing we’ll have to do will not be in a calm, take-your-time situation. It’ll be done in some oh-sh*t-time-crunch-hurry-up-and-send-this type situation. […]
How to get peer feedback that will dramatically improve your work
Let peers challenge your ideas and inspire new ones.
Two great products, now even better together: Jira and Confluence
Confluence and Jira Software: Separate, they’re good. Together, they’re real good. In fact, over half of Jira Software teams already use Confluence as a complement to Jira and their agile development toolset. Confluence is an open and shared workspace where teams can create and organize documentation, draw up project requirements, collaborate with other teams, and provide visibility to projects. Teams […]
Atlassian Guard: Company-wide visibility, control, and security
Today, we’re excited to announce the general availability of Atlassian Guard. Atlassian Guard is a set of capabilities that gives administrators company-wide visibility, control, and security over their Atlassian Cloud products, while providing users easy access to the collaborative tools they rely on to get work done. Atlassian Guard comes equipped with: In November, we […]
How Atlassian Support configures SLAs in Jira Service Desk
Atlassian Support is a global operation. With six regions, 24/7 availability, 15 products, cloud and server deployments, and different support tiers, we have a complex set of rules and logic about ticket routing. But even with our complex ticket routing system, getting the right engineer on the job in a timely manner for round-the-clock support requests […]
Scheduled maintenance message examples and inspiration
A well run service needs routine maintenance. Without regular system maintenance, updates would go uninstalled, bugs would go unsquashed, patches would go … unpatched. It’s important for the long-term reliability of your service that ops teams and system administrators feel confident and empowered about announcing maintenance activities. Whether you’re running a public service on the […]
A preview of the new agility boards in Jira Software
For more than a decade, Jira Software has helped teams around the globe turn ideas into reality. From building the world’s most prominent music streaming service, to landing a rover on Mars, to distributing life-changing healthcare in developing nations. Regardless of a team’s size, structure, or preferred style of work, Jira Software’s power and flexibility allows teams to plan, track, and deliver. However, it’s no secret this same power and […]
Introducing project archiving for Jira Software Data Center
If you’ve ever let your lawn grow way too long, or skipped spring cleaning for another year (but I need that pair of shoes that don’t quite fit), you may have something in common with many Jira administrators. In Jira, it’s very easy to create new projects and tickets. But it’s not always so easy […]
How KodaCloud moved off Excel and onto Portfolio for Jira
For product and engineering leaders at small and medium sized companies, staying up to date about work happening across multiple engineering teams can be a time-consuming endeavor. (For larger companies, it very often becomes a full time job.) This was exactly the problem that Hubert Sugeng, Director of Engineering at KodaCloud, was facing. Hubert oversees […]
How an outage helped Wistia get on board with Statuspage
This is a guest post from Jordan Munson, Support Engineer at Wistia What do you do when your software is experiencing a critical outage? Post an update to your status page, send out some updates via social, answer emails and calls that come in about it, etc. It all seems pretty obvious what to do […]
How to prepare for the remote-friendly future of work
Three investments to make in anticipation of the highly-distributed future of work. And they won’t cost you a penny.
How to embed Excel tables in Jira issues
Need to comment on Jira issues with a table of data from Excel to support your findings? Here’s the formatting shortcut you’ve been waiting for.
Looking back on the largest DDoS in history
On October 21, 2016 at approximately 4am PST, the internet broke. OK, we know the internet doesn’t “break.” But hundreds of important services powering our modern web infrastructure had outages – all stemming from a DDoS targeting Dyn, one of the largest DNS providers on the internet. Here is the initial status notification Dyn customers […]
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