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Download our new on-call book
Learn how to create and implement an effective program in this essential guide written by Serhat Can, Technical Evangelist at Atlassian.
How companies are operating always-on services in the COVID-19 era
Based on our survey of over 500 IT and development professionals.
Stem the chaos of remote work with these ITSM best practices
How IT professionals can help business teams thrive in a work-from-home context.
Tried-and-true tips for getting buy-in from your stakeholders
We asked a group of Jira admins how they convinced their teams to upgrade to Data Center – and their advice is a must-read for anyone with a vision they need to sell.
Artificial intelligence for issue analytics: a machine learning powered Jira Cloud app
This blog post was contributed by a group of students at the University of Wollongong, based on a project they did for their computer science class under the supervision of Associate Professor Hoa Dam. Introduction As Natural Language Processing matures, the value of a trusted AI interpreter to enhance a team’s performance through business applications […]
How we’re making remote IT work
By putting an emphasis on smart policies and clear communication, we’ve successfully enabled our entire workforce to maintain their productivity. Read on to learn how your company can too.
Modern shadow IT demands visibility, not control
PSA: We’re not trying to shut down your apps!
5 tips for incident management when you’re suddenly remote
We learned the hard way so you don’t have to.
Is your service desk at capacity? Know the signs
And learn how Jira Service Desk Data Center can help you deliver service at scale.
Make the most of shadow IT: balancing rules and culture
The key is mutual trust between your security team and its constituents.
Flip your thinking to find the right incident management KPIs
Figure out what you’re trying to learn, then see which metrics can serve you.
How to be a great leader in a world of control freaks
How to create an environment where people are empowered and excited to do their best work.
Need fresh ideas? Here’s how to avoid groupthink
Crowdsourcing is fine – as long as the crowd doesn’t think alike. Try these 5 strategies for nurturing creativity and respectful dissent at your office.
Looking at shadow IT through a new lens
Why your best move is to minimize the risks and maximize the benefits.