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The 4 phases of DevOps with Atlassian
This is a guest post by Praecipio Consulting, Atlassian Platinum Enterprise Expert. [cta]As Development and IT Ops teams look to be more efficient, decreasing their time to market and increasing product support, DevOps has become the predominant industry solution. There are many resources that paint a picture of Development and Operations working in perfect harmony, […]
Atlassian joins DevOps Express to help dev & IT work together
64% of Atlassian customers identify as DevOps adopters, yet many organizations aren’t sure where to start. A quick look at Google Trends shows that the frequency of people searching for DevOps continues to grow. This could be interpreted as an indication of value and interest, or of confusion — or both. We believe it’s both, which […]
How we choose DevOps tools at JAMF Software
This is a guest post from DevOps Manager Michael Kren and is part of a blog series about how he started a culture of DevOps at JAMF Software – how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Read on and check out the ebook!
DevOps case study: why we have DevOps at JAMF Software
This is a guest post from DevOps Manager Michael Kren and is this first in a blog series about how he started a culture of DevOps at JAMF Software, how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Read on and check out the ebook!
Inside Atlassian: building products, DevOps style
Let’s say your engineering team has gone agile. They work in sprints, collaborate, and are building a lot of great features. But there’s just one catch: you still have to wait for the release train to leave the station, and customers aren’t getting value fast enough. At Atlassian, we’ve discovered some best practices for building products, DevOps style. Let’s start with feedback; because no matter the product, your success is solely based on your users.
Are you truly DevOps? Find out how your team compares in the 2016 State of DevOps report
This year, more than 4,600 technical IT and DevOps professionals from around the world shared their experiences in the Puppet Lab’s 2016 State of DevOps Report, helping the industry deepen its understanding of the technical practices, cultural norms and lean management practices that make up DevOps. What’s more, having this type of information helps other teams using DevOps practices benchmark their performance compared with others. Learn more about DevOps and see how your team measures up.
Three DevOps principles to streamline your operations team
In this blog post, we’ll walk you through the three underlying principles of DevOps created by entrepreneur and IT operations extraordinaire, Gene Kim. These principles describe the values and philosophies that frame the processes and practices from which all DevOps patterns are derived. We’ll also give you some helpful tips and show you a few add-ons from the Atlassian Marketplace to get the most out of these DevOps principles.
6 steps to better release management in Jira
In a DevOps world, work is often merged to master multiple times a day, but it’s not always easy to know when changes ship. Developers have full control over deploying their changes to customers which makes it extra important that those changes are tracked. The good news is that teams can automate much of this process using Jira or Jira Service Desk. Here are six actionable steps for better release management in the Jira platform.
How alert correlation helps Dev and Ops work better together
This is a guest post written by Tiffany Cantle, Senior Marketing Manager at BigPanda. We all need to move fast in order to stay competitive. But the faster things move, the faster things break. While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely […]
5 surprising insights about DevOps and tech support
Tech support is a powerful, multifaceted hub: it can fix or improve products, reduce future customer requests and boost customer satisfaction. But is this feedback actually making its way back to product development? We set out on a mission to see if tech support and development teams were collaborating. To kick it off, we commissioned a never-been-done-before study with HDI, the largest association for technical support professionals, boasting 150,000 members. Here are five findings that might surprise you.
Inside Atlassian: how our site reliability engineers do incident management
“Ohhhhh $#!τ. We broke Confluence.” In one of our first Confluence Cloud releases in 2016, we broke our users’ ability to edit pages. As the head of Atlassian’s site reliability engineering group, this kind of thing falls right into my wheelhouse. In this post, I’ll walk you through how we responded to the situation to get Confluence working again. I’ll give an insider’s view of our incident management process, as well as how we’ve configured Atlassian tools to support this work.
Inside Atlassian: how IT & SRE use ChatOps to run incident management
Any team that slings code for a living deals with service issues. They know all too well the hated red alert… the dreaded text in the middle of the night… the loathsome ping from a coworker telling them that $#!π just hit the fan. But what separates good services from great services is the ability to recover swiftly with minimal affect on users. And a big factor in swift recovery is ChatOps.
How to become a high-performing IT support team with DevOps
High-performing IT teams are embracing the DevOps revolution. And no wonder: a recent survey from HDI showed that the consumerization of technology is raising the bar in terms of what companies expect of their IT teams and the services they deliver. But what is DevOps all about, anyway?
Bridging DevOps and ITIL
The IT world you know and love exists primarily today thanks to the bedrock of the IT community: ITIL – the IT Infrastructure Library. Initially published between 1989-1996, ITIL has grown to more than 30 volumes and is considered the bible of IT best practices. ITIL is the steadfast discipline in IT worldwide, with over two million people trained and certified. At its core, ITIL is a framework ensuring IT services align to business needs and helps manage service delivery from start to finish.
3 DevOps principles to apply to your IT team
DevOps is a movement that advocates a collaborative working relationship between Development and IT Operations, where historically they have been separated. Check out the three main DevOps principles (from The DevOps Cookbook) and how to apply them to your IT team.