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How Slack can be used as a help desk

Using Slack as a help desk allows people to get the support they need without ever leaving the app they already use to communicate, which makes the whole reporting/resolving process much smoother and more efficient. Slack is a great fit, especially if you’re a smaller company because you won’t need to implement a different ticket tracking system, instead, you’ll work with what you already have. 

Deeper integration between Atlassian and Okta simplifies identity management

Automate user lifecycle management and streamline access to tools with secure single sign-on.

Article in Leadership

Why are smart companies so dumb about motivating employees?

Ten years after Daniel Pink’s landmark book on the power of intrinsic motivation, most company leaders still haven’t gotten the memo.

Jira for Mac is here

It’s fast, it’s clean, and it’s Dark Mode! The Jira Cloud app is now available on the Mac App Store with macOS Catalina.

Article in Developers

How to maximize your Jira instance

Five kinds of apps to get you started.

Article in Developers

Are you our next Summit speaker?

Submissions are open now for Atlassian Summit taking place in Las Vegas, Nevada from March 31 – April 2, 2020. Learn more about becoming a speaker at Summit.

Article in Developers

Want to create better all-hands meetings? Here’s how

You don’t need celebrity MCs or flash mobs to make all-hands meetings engaging. Here’s how we do it.

Article in Developers

What’s new and what’s changed in SAFe 5.0

These updates signify a big step in the right direction for scaling enterprises.

Introducing a brand-new look for Statuspage

A simplified management portal is coming soon.

Zoom is now available in Opsgenie’s Incident Command Center

Resolve incidents faster using your favorite tools.

What are reacji’s? Using emojis in Slack to get things done

A Reacji is when you add an emoji to a message to indicate emotion, share context, or trigger a specific action within a conversational platform such as Slack. With emoji reactions, you can easily acknowledge others without being inundated with distracting replies, questions, etc. In other words, reacjis reduce noise.

All ITSM solutions are not created equal

A deep dive into the findings of Forrester’s Total Economic Impact™ of Atlassian for ITSM study.

Article in Developers

The importance of traceability

Compliance in the age of DevOps.

Article in Teamwork

How to work with difficult people

All without losing your cool (or your job).

Article in Company news

Atlassian commits to the fight against global climate change

We will run our operations on 100 percent renewable energy and achieve net-zero emissions by no later than 2050.