Browse IT
Filters
How Atlassian helps manage shadow IT with automatic product discovery
Admins can rest easy – there’s a better way to stay on top of user-created Atlassian cloud accounts.
Incident response: how to keep tech problems from becoming people problems
When one of your IT services is on fire there’s no time to waste. Especially if that fire is blocking your users from getting stuff done. Rapid resolution tends to eclipse all else during an incident, often causing your team to ignore or forget pieces of the incident response process – like keeping people in […]
How entrepreneurship, trust, and a whole lot of failure helped shape our platform
A conversation with Atlassian’s Head of Cloud Platform, Mike Tria.
Report finds Jira Service Management is more cost-effective than other solutions
Atlassian’s cost-effective ITSM solution, Jira Service Desk, is now Jira Service Management. In addition to all the rich capabilities in Jira Service Desk that over 25,000 customers already know and love, Jira Service Management delivers modern incident management, change management for the DevOps era, and amazing, intuitive service experiences.
5 steps to create a killer dashboard in Jira
Find out how to supercharge your agile practices with this killer agile dashboard in Jira.
Organize your Jira issues with subcomponents
This is a guest blog post from Vasiliy Krokha, a consultant at Atlassian partner Broken Build and maker of Subcomponents for Jira.
Make agility without bounds your mission for 2021
Access key insights from the Atlassian Government Symposium and discover how to take your team’s transformation to the next level.
CRM for Jira Cloud: close the customer feedback loop from sales to support to development
Delivering great customer service requires knowing your customer inside and out, which is why we’re excited to announce our new app that helps organizations do just that. CRM for Jira Cloud gives you an easy way to connect your JIRA Service Desk Cloud and JIRA Software Cloud instance to your CRM so you get a holistic view of […]
What is JQL: functions, history, and sorting
Like in math class, functions in Jira boil down complex logic and make it easy for you to access and use in a simple way. Here’s how they work in JQL.
Make lean change management possible with Jira Service Desk
Every IT team faces the challenge of managing a constantly changing IT infrastructure, whether it’s rolling out new technologies, managing existing ones, or keeping up with a never-ending churn of updates and upgrades. The rate of change is also increasing as we accelerate into a “services first” world, and on top of that, demanding regulations […]
Jira and Service Management: Part 1
We found that roughly 40% of our Jira customers actually use Jira as a type of IT ticketing system. That’s great! Jira has been known to be flexible for software teams developing software and fixing bugs so why not also for service management?
Harness security and savings with a future-proof technology foundation
Atlassian Data Center allows you to run upgrades when it’s right for your organization.
How to implement an Atlassian cloud IAM strategy
This four-part framework will help ensure your smooth transition to our identity and access management solution.
Plan better with the Roadmap Planner macro in Confluence
Learn how our Roadmap Planner macro can help you and your team work through some of your most complex quarterly or yearly plans.
JQL: the most flexible way to search Jira
JQL stands for Jira Query Language and is the most powerful and flexible way to search for your issues in Jira. JQL is for everyone: developers, testers, agile project managers, and business users. This blog is intended to be a tutorial for those who have no experience with database queries to those who want faster access to […]