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7 knowledge management tips to improve your service desk
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or stored in someone’s brain, that knowledge helps resolve issues and provide consistent answers. But how well are teams managing their knowledge base? Do articles go stale? Is information silo’d with senior agents? Do all agents […]
4 tips to get more out of Jira with keyboard shortcuts
I’ve been a Jira Software administrator for some time now and have worked with hundreds of customers’ instances. I’m often asked, ‘How can I get more out of Jira Software?’ I always give the same answer: learn the keyboard shortcuts. Nothing will improve your speed throughout Jira Software more than keyboard shortcuts. From creating issues, assigning work, and even administering […]
Should you create a Confluence space for your team or for each project? Part 2 of 2
This is the second of a two-part blog series about creating team and project spaces in Confluence. You can find the first part here. Let’s pick up where we left off in the last blog post. At Atlassian, the answer to the title of this blog post, is ‘both’. We primarily dedicate spaces to a team – we have […]
Confluence tip of the month: shares vs. @mentions
To anyone who doubts that Atlassians are a little too obsessed with collaboration, and tools related thereto, let me describe a recent discussion we had (which took place on our internal Confluence, of course). It was lamented that, when you share a page and include a note, those thoughts are read by one person, then […]
Should you create a Confluence space for your team or for each project? Part 1 of 2.
This is the first of a two-part blog series about creating team and project spaces in Confluence. You can find the second part here. Confluence is powerful team collaboration software because it’s so flexible. At Atlassian, it’s our company intranet and helps every single team get their work done. Confluence is our heart and soul – where teams work together on […]
3 ways to keep your team on track with tasks in Confluence
We recently released Confluence 5.5 to improve how you create and manage ad-hoc tasks in the flow of your work. Tasks allow your team to stay transparent, accountable, and most importantly, in one place: Confluence. [youtube https://www.youtube.com/watch?v=chL4ONFFkyo?feature=player_embedded&w=640&h=360] 3 ways to use tasks in Confluence We use tasks all the time at Atlassian. Here are three ways […]
5 blogs that will help make your Confluence intranet more social
Confluence is the perfect place to create an open and social intranet. Our Confluence intranet is full of blogs that create discussion, spawn ideas, and challenge the status quo. Our blogging culture is what keeps us transparent, together, and gives everyone an equal voice. So, to help you spice up your company’s social life, here […]
My life runs on Jira: sommelier edition
Nobody will ever accuse me of being a wine snob, what with my unsophisticated palate and refusal to spend over $30 per bottle. But I know what I like, and when I find something I like, I tend to grab a few bottles to have on hand. This has led to me to build up a […]
Task management with Confluence and Jira
I’d like to take a few moments to share how task management in Confluence relates to Jira. Both products enable teams to collaborate using task management and distribution. Confluence works well for smaller business teams, whereas Jira excels for larger projects. Getting from here to goal People rally around goals. For goals to be actionable, we need to break them […]
Inside Atlassian: building automated index pages in Confluence
When we introduced Confluence Blueprints a year ago, we wanted to empower all of our users to create rich pages for their repeatable business processes. If you’ve ever used the product requirements, or decisions Blueprints you’ve seen how easy it is to also track all the pages you’ve created on a single index page. This […]
Connecting Jira 6.2 to GitHub
In almost every instance, software development is a collaborative effort – multiple people are working with any given issue during an its lifecycle. Product owners, developers, as well as business stakeholders all need to be involved during the software development lifecycle. With Jira 6.2 we released deep integrations with Atlassian’s Git tools, Stash and Bitbucket. […]
Share Jira with external partners
During my time at Atlassian, many Jira administrators have asked, “How do I share Jira with external partners in my development process?”. External partners can integrate alongside your internal teams with Jira. This article targets external partners who fully engage in the development process. Collaborative teams or agencies that need to give clients visibility into […]
Jira for asset management
IT organizations have the challenge of ensuring system uptime, supporting users, and managing inventory of both hardware and software. IT teams gain significant efficiencies when one tool can support multiple business operations. According to Gartner, mastering the discipline of effective asset management is a huge cost savings for companies: “Gartner clients who successfully execute ITAM […]
Managing vacation days with Jira and Confluence
Here at Atlassian, we love using our own stuff. And when we’re not busy building kick-ass new products, we’re usually off finding new ways to use our stuff internally. Recently, Jeff Sinclair, our IT portfolio manager devised a clever way to combine the power of Jira Service Desk and Confluence to manage employee leave. “We […]
3 ways to ease external collaboration tension with Jira
Information is power. When everyone’s priorities are clear, we can make better decisions for our project and the organization as a whole. Once upon a time at an old job, I needed a considerable amount of the IT group’s time to help me get a new CRM server up and running for my project. I often […]