Browse IT
Filters
Can better IT service improve software development?
With developers and IT teams working in separate systems, there are blind spots in the process. With no collaboration channel, IT teams don’t get the visibility and communication they need on fixes and improvements. Integrating service and development in one place makes critical feedback transparent, ensures uptime, increases value to the users, and improves the organization’s ability to collaborate.
Fun Fridays: how to speak Australian
Redefine what IT means to your business with Jira Service Desk
Redefine what IT means to your business. Watch Jira Service Desk’s newest demo video to learn how to help customers serve themselves, as well as collaborate on tickets by @mentioning customers and agents.
IT and development working better together with Jira Service Desk
Collaboration is near and dear to our hearts here at Atlassian. Collaboration, for us, is not just about sharing documents and communication in Hipchat and Confluence, but it’s in the DNA of all our products. In Jira Service Desk, Atlassian’s IT Service Desk offering, collaboration is critical to solving IT tickets faster.
Fun Fridays: track New Year’s resolutions in Jira
Fun Fridays: a virtual Atlassian user group
Fun Fridays: Atlassian’s top 3 accomplishments of 2014
Fun Fridays: Mark raps about 3 ways he uses Hipchat
Pull Request Merge Strategies: The Great Debate
When a piece of work is complete, tested and ready to be merged back into your main line of development, your team has some policy choices to make. What are your merge strategy options? In this article I’ll explain the possibilities and then provide some notes on how we do it at Atlassian. Hopefully at […]
Fun Fridays: introducing a new era in video
Pledge 1%: a new model for corporate philanthropy
Back when Atlassian was a very small company, we made a pledge to divert 1% of equity, 1% of product, 1% of profit, and 1% of employee time to charitable causes–a corporate philanthropy model pioneered by Salesforce. We made that pledge publicly so our customers and staff would hold us accountable. And it worked. Twelve years later, we have helped over 250,000 children in the developing world get an education they wouldn’t otherwise have had access to through a partnership with the Room to Read foundation.
How to build a self-service knowledge base
Help yourself, with Jira Service Desk and Confluence. Confluence is the best way to build your team’s knowledge and Jira Service Desk puts that knowledge to work. With the self-serve customer portal, you can help customers help themselves by putting answers directly at their fingertips. This short demo walks you through the seamless integration and shows you how to get going in just a few minutes.
Get your team started with knowledge-centered support
Ask any service desk team and they’ll tell you they’re swamped with requests. But ask them about knowledge management, and you’ll find many service teams think of it as an afterthought. Fighting fires is accepted as part of the job. So why isn’t knowledge a more highly regarded aspect of the arsenal? In fact, knowledge […]
What are the most common barriers to effective collaboration?
We let customers write all over our wall, and this is what happened