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Top tips from great incident response teams
Learn how support, operations, and development teams like Mixpanel, Front, and Grand Rounds come together for great incident response.
Get your sheet together: how to create an incident communication plan
[cta]Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty. The way you respond to and communicate around incidents and downtime tells customers a lot about what you value. Therefore, it’s essential to show customers you value them by communicating early, often, […]
Uniting technical and non-technical teams for better incident response
[cta]It takes a village to respond to and resolve incidents. But the teams involved in incident response often work in silos: SREs and devs are heads down fixing the problem, support is flooded with emails/tickets, and marketing/PR may be putting out fires on Twitter. Even if there’s some communication happening over chat or across desks, there’s […]
Use Jira Software search to accelerate DevOps workflows
[cta]Imagine you’re driving down the highway, and you see what appears to be a traffic jam in the distance. Before the panic sets in, you realize your car is equipped with GPS. You have complete, wizard-like visibility into what’s ahead and can answer exact questions like: what are the alternative routes? What’s my new estimated time […]
How to choose the right DevOps tools
Let’s be straight: no tool in the world will magically make you DevOps (or agile, or lean, or capable of continuous delivery…) DevOps champions collaboration and communication between development and operations teams, so it’s more of a cultural shift than a magic recipe. However, there are tools and technologies that support automation and collaboration between […]
Delivering scalable DevOps practices with Docker in Bamboo 6.4
[cta]In our 2016 Software Development Trends report, container adoption positively correlated with team size, peaking at 51% for teams of 150+ developers. With use cases ranging from cloud-native applications, microservices, and potentially stateful applications, container usage will continue to grow. In practice, containerized environments provide a painless method for building and running your applications, whether as a set […]
Be kind during downtime: spread #HugOps love today (and every day)
Have you ever seen a tweet like this and wondered what it was? It’s #HugOps! We’re sending you some giant #HugOps today (and every day), and hope that after reading this you feel inspired to pass on some #HugOps, too. Hold up…What is HugOps? Put simply, HugOps is a way to celebrate the human, empathetic side […]
A beginner’s guide to scaling DevOps
Over the years “DevOps” has become quite the buzzword. It’s been used to describe culture changes, automation, change management, continuous delivery… essentially, a culture where dev and ops collaborate to build a faster, more reliable release pipeline. That’s all well and good… until you’ve been assigned the task of scaling your organization’s “DevOps transformation”. It’s an […]
4 Atlassian tips to bring your service and development teams together
[cta]We’ve been hard at work for over 15 years building software to help you collaborate better. But if you work on an IT or customer support team, you know it takes more than the right software to build a culture of collaboration between your service teams and dev teams. You also need to have a set of […]
6 things you should know before & after integrating Jira Software Server with Bitbucket Server
[cta]What do coffee and donuts have in common with Jira Software Server and Bitbucket Server? Together, they make for a great experience, and I’d even go as far to say having one without the other is a bit unsatisfying. We at Atlassian know the ins and outs of coffee and don– er… I mean Jira Software […]
Hipchat Data Center presents: 5 surprising ways enterprise teams are winning with ChatOps
There’s this rumor going around that ChatOps was the invention of start-ups. I don’t know about you, but I can think of several enterprise IT/Ops teams who started using chat to coordinate and troubleshoot over a decade ago. (Ok, back then we called it “instant messenger”. But still.) So I hope I don’t spoil the […]
Powering Enterprise DevOps with Bitbucket Server 5.4 & Bamboo 6.2
Implementing DevOps practices in large or highly regulated organizations is a balancing act. How do you make your development and operations teams as productive as possible, improve the flow of work moving throughout the system, and maintain the scale and security required? The answer is to choose tooling that can do it all. [cta]Bitbucket Server 5.4 and Bamboo 6.2 bring […]
Kickstart your DevOps journey with Jira Software and Bitbucket Server 5.3
DevOps is built on a set of 3 underlying principles that impact your success (a.k.a the 3 ways of DevOps) – flow, feedback, and experimentation. During your DevOps journey, the 3 ways impact how you think about work, how you interact with your team – and extended team – and the practices you put into place. When […]
The 6 best Confluence pages for building a DevOps culture
Most conversations about DevOps focus on automation, and for good reason. Automation provides opportunities to significantly cut costs and eliminate human error from otherwise monotonous tasks. However, DevOps begins with a culture shift, in which the fundamental element is effective communication between development and operations teams. Because automation provides for faster, more frequent deployments, having a collaborative, high-trust environment is more important than […]
DevOps vs. compliance: a guide to having it all
The miasma of compliance documentation alone is enough to drain a person’s soul. Thank goodness for DevOps.