Browse IT
Filters
Confluence 101: get the free ebook and graduate with honors
Our crash course in the basics of using Confluence started off with organizing your work in spaces. Next came creating content with pages, and we concluded with discussing work with your team. The goal: to give new users the resources to get started successfully, and vets a chance to learn best practices and new tips and tricks. The […]
The ABCs of Jira Service Desk: unleashing the power of queues
In my last blog post, I gave away the first secret to creating an awesome customer experience. We talked about the customer portal and how to focus on your customers, including thinking in your customers’ language and simplifying the request process. Today, I’m going to give you the second secret which involves making your agents’ life simpler […]
Three tips to help you organize tables in Confluence
Tables are a useful tool when creating beautiful and organized Confluence pages. In our latest release, Confluence 5.8, we made some major improvements to table functions that will help you create and manage even your most massive tables. Here’s a look at three new features that will make a huge difference when you work with your next table.
Multiexcerpt plugin for Confluence: when once is not enough
Featured add-on: Multiexcerpt Plugin – Select multiple excerpts across a page or across different spaces and recombine them to aggregate your content the way you want. You want to display content from one page onto another page? Confluence makes that easy. But what if you’re a super-user and want to pull together excerpts from multiple pages or […]
Enterprise Mail Handler for Jira Cloud brings non-Jira users into the conversation
Featured add-on: Enterprise Mail Handler for Jira (JEMH) – JEMH Email Handler provides the enterprise features you need. Jira has become the linchpin of your team, taking care of administrative and tracking tasks so that you can concentrate on what you do best. If only everybody you interact with used Jira, your world would be […]
A service desk for every team: introduction
Have you ever used Google to search for something you didn’t know? Or deposited a check at an ATM (or even better yet, deposited it through your mobile phone while wearing your pajamas)? Today, self-service is becoming an expectation, not a luxury – and that should be the case if you have a question at work, too.
The ABCs of a simple service desk
Hi, I’m Nikki, and I used to be a systems administrator. I want to share a few things that made us successful with our service desk here at Atlassian. In this new blog series, I’m going to give you the secret to creating an awesome service desk for your customers (hint: making it simple).
Automated Work Log for Jira: keeping time so you don’t have to
You’ve been working through an issue all morning and you suddenly realize you forgot to log the time you started. Oops. If you’re like a lot of people who can’t even remember what they had for breakfast, keeping track of a precise start time can feel hopeless. Automated Work Log for Jira, from Gebsun Support, may not spark your memory, but it could save your bacon next time.
Assign, discuss, done: more Jira + Hipchat goodness
Together, Jira and Hipchat eliminate shoulder tapping while ensuring that agile teams can collaborate and communicate in real-time. Team members get the information they want, when and where they want it. Does it get any better than that?
Confluence 101: the 5 things I wish I knew sooner about creating pages
Here are five great tips for creating Confluence pages that I’ve learned (and wish I knew sooner) while using Confluence as the primary tool for working with my team.
‘–force considered harmful; understanding git’s –force-with-lease
Git’s push –force is destructive because it unconditionally overwrites the remote repository with whatever you have locally, possibly overwriting any changes that a team member has pushed in the meantime. However there is a better way; the option –force-with-lease can help when you do need to do a forced push but still ensure you don’t overwrite other’s work. It’s […]
How to be a super user when working with Atlassian Support
If you’re an Atlassian customer and have ever needed to contact Atlassian Support for your queries/issues, then read on… Have you wondered why your conversation seemed less effective while other customers are going ga-ga over Atlassian support? Do you feel it takes a while for investigation on an issue to take flight? Do you feel that you need to answer a number of questions every time before getting the answer for yours? Before we get into the details of why you may feel this way, lets take a look at some fun facts…
How to graduate from email support with Jira Service Desk
First, it’s important to remember that change is an evolution. It doesn’t just happen overnight. Having realistic goals means it will be more exciting once your team hits them out of the park. After Jira Service Desk is set up, customers can contact support by either emailing requests (which then become tickets) or through the customer portal. Ideally, all customers would use the customer portal so the right information is given from the start and so their requests can be categorized easily.
Confluence 101: using pages (so the dog can’t eat your homework)
The second Confluence 101 article talks about creating content with pages. It’s meant to give you the foundation necessary for confidence and success creating useful Confluence pages. The article covers the basic concepts of pages, some best practices, and tips and tricks.
Graduate from email support: How to set up email support with Jira Service Desk
If you rely on email for internal support, chances are valuable time is wasted going back and forth trying to get the right information. Work is assigned inefficiently, leading to slower resolution times and unhappy customers. Plus, you’re not able to report on progress to show the value of IT to the rest of the business.