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How you can benefit from a growth mindset
The growth mindset can open pathways to more creativity and possibility, and enable the setting of higher goals and more achievement.
6 call-outs from the Summit 2015 keynote address
Highlights from the Summit 2015 keynote address including Hipchat Connect, Jira Software, Jira Core, Jira and Confluence for iOS, the Health Monitor, Room to Read, and Pledge 1%.
Confluence performance: twice as fast in the cloud
We need tools that support the speed at which we work. Even a slight wait can throw you off your flow. Have you ever gotten impatient while waiting for, oh… I don’t know… a Confluence page to load? So you pop over to Facebook (just for a sec – seriously!), and after chuckling over some pics […]
5 tips to transform your IT team from zero to superhero
Some of the world’s most respected brands employ some seriously innovative solutions when it comes to their service desks. Find out what they did to turn their average service desks into IT super-centers with these five easy tips.
Jira Service Desk 3: built for IT and service teams
At Atlassian, we love interacting and listening to you, our customers. Two years ago at Summit 2013, Atlassian introduced Jira Service Desk in response to customers who were looking to use Jira as an IT ticketing tool. At Summit 2014, we released a new Jira Service Desk with an agent-based pricing model so opening a ticket was free. Today, we’re totally excited to unveil the next evolution: Jira Service Desk 3!
Inside Atlassian: using scrum to balance operations and innovation on the support team
One of Atlassian’s core values is “Be the change you seek.” For Atlassian support, it means innovation can’t be put aside, despite very busy schedules. In other words, obstacles to change can’t stand in the way forever. Read about some of the successes and failures of the Atlassian support team’s efforts to innovate, and how scrum keeps their eyes on the ball.
Collaborate with your team using wiki software
We know. If you’re not familiar with using wiki software, the first thing you think of is probably Wikipedia. If that’s not the first thing, then it’s probably “WTF is a wiki?” Check out how you and your team can benefit from giving Confluence a try.
Do more good: 6 reasons Hipchat is a great tool for non-profits
We believe in supporting teams who are doing great things around the world. Over the past 13 years we’ve donated 30,000 community licenses to non-profit organizations, a total value of $58 million. And we want to give more. We know communication is key to high-powered teams and to make sure all non-profits have the best tools for success, we offer Hipchat Plus for free. Read on to learn more.
50,000 dreams come true
$48,500. That was the PricewaterhouseCoopers salary that I turned down in 2002 to start Atlassian with Mike Cannon-Brookes. There was no technology industry in Australia at the time, nor a start-up industry. Our university professors disowned us. Our parents looked the other way. Our original goal was to earn more than $48,500 and not to have to […]
7 reasons you can’t miss Atlassian Summit 2015
Our 7th annual user conference is back and larger than ever. Whether you’re an admin, developer, product manager, or passionate user, Atlassian Summit is a must-attend event. Still on the fence? Check out the top 7 reasons you won’t want to miss the largest Atlassian Summit yet.
Tearing down the walls between development and support
Anyone who works in support will agree: it feels like the dev team isn’t exactly on your side. One of the biggest frustrations in support is when a problem can’t be solved because the dev team is needed to fix a bug or create a new feature. Check out we broke down the departmental silos.
Bridging DevOps and ITIL
The IT world you know and love exists primarily today thanks to the bedrock of the IT community: ITIL – the IT Infrastructure Library. Initially published between 1989-1996, ITIL has grown to more than 30 volumes and is considered the bible of IT best practices. ITIL is the steadfast discipline in IT worldwide, with over two million people trained and certified. At its core, ITIL is a framework ensuring IT services align to business needs and helps manage service delivery from start to finish.
3 DevOps principles to apply to your IT team
DevOps is a movement that advocates a collaborative working relationship between Development and IT Operations, where historically they have been separated. Check out the three main DevOps principles (from The DevOps Cookbook) and how to apply them to your IT team.
How to build a release planning page in Confluence
Every product release requires a lot of hard work and a ton of coordination between individuals and teams. In some places, a release coordinator takes this on as a full time job, while in others, a developer, product manager, or project manager might be in charge of release planning. At Atlassian, we use Confluence to collect and organize […]
The smoke test: the golden arrow in an admin’s quiver
Software teams have long benefitted from using a smoke test to quickly validate a new software build. The smoke test is designed to verify basic functionality and the most common problems that appear in the product. Using a structured smoke test makes managing change across your Confluence instance much easier as it’s an easily reproducible test any administrator can perform. In this article we’ll cover how to use the admin tools to verify integrity, how to generate a good content test bed, and how to run those tests.