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New to Hipchat? 3 first steps to get started
If you’re a Hipchat newbie, welcome! We’re super content to have you aboard. Hipchat is easy to use and set up, so don’t worry about reading tons of boring instructions. Just do these three steps, and you’ll be smooth sailing.
Prevention, self-service, and strategic laziness: the recipe for service desk success
Selecting the right tools and software to run your service desk is just part of what makes your customers and engineers successful. Creating a collaborative, self-service environment where people can develop and implement the most effective ways to solve complex challenges – be it from customers or internally – will result in a chamber of innovative teams tackling any issue and adapting to ever-changing business needs.
Protect our Git Repos, Stop Foxtrots Now!
First, what is a foxtrot merge? A foxtrot merge is a specific sequence of git commits. A particularly nefarious sequence. Out in the open, in lush open grasslands, the sequence looks like this: But foxtrots are rarely seen in the open. They hide up in the canopy, in-between the branches. I call them foxtrots because, […]
35 ways to get more work done from Hipchat
Lots of people love Hipchat for its collaborative team rooms, easy-to-use interface, and let’s not forget those fun emoticons! But did you know there are a myriad of ways to turn Hipchat into your one-stop productivity shop? Thanks to the integrations that have been built on the Hipchat Connect API, you and your teams can now get more stuff done from right within the comfort of your Hipchat application. From engineering to operations, marketing and support, here are 35 new integrations that will turn Hipchat into your team command center.
How to use group chat to strengthen company culture
Think about how you communicate with the people on your team and in your company. In today’s offices, with distributed teams across the globe, we often don’t have the luxury of just walking up and saying, Yo. This inevitable lack of face time (to say nothing about the missed opportunities to practice your Rocky Balboa voice) leads to more impersonal forms of communication, like email. And over time, a disconnected feeling grows and it affects culture. So, if you can’t be together, you’ve got to replace that feeling of being together. A great way to do this is with group chat, because it encourages communication. And company culture is rooted in the ways teammates and coworkers communicate.
Atlassian, trust, and the Cloud Security Alliance
Atlassian Trust Center We have launched our new Trust @ Atlassian site to make it easier to find the information you need to trust Atlassian products and cloud services. We have Security at the heart of that trust relationship but also know that Quality, Availability, Privacy and Compliance are important. We have detailed information about our Security program, including […]
How alert correlation helps Dev and Ops work better together
This is a guest post written by Tiffany Cantle, Senior Marketing Manager at BigPanda. We all need to move fast in order to stay competitive. But the faster things move, the faster things break. While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely […]
Diversity in our call for speakers at Atlassian Summit 2016
Preparations are well underway for Atlassian Summit 2016, our annual user conference. Our call for speakers is currently open, and we’re excited to welcome speakers with a range of experience and subject matter expertise to apply for one of our 7 tracks. We’re also excited this year to announce that we’ve re-vamped our speaker selection process, which we think will help us create the strongest, most diverse Summit lineup yet.
How internal blogging with Confluence created a culture of knowledge sharing at APT
I wish I could say we started with grand plans to revolutionize our company culture, but in all honesty, we simply wanted to share funny stuff without sending an email blast. So, we tried creating a blog on Confluence. It didn’t happen overnight, but we learned a lot. Read on to hear our story, as well as my 7 tips to encourage a culture of internal blogging at your company.
Three ways to use Jira Service Desk’s new approvals like a pro
Pop quiz! Name three things you’d rather do than set up approvals in your service desk tool. Get a root canal? Darn socks? Walk barefoot through the snow (uphill both ways)? If your toes are already getting frostbite just from thinking about it, I’ve got good news: Jira Service Desk now offers an easy […]
5 surprising insights about DevOps and tech support
Tech support is a powerful, multifaceted hub: it can fix or improve products, reduce future customer requests and boost customer satisfaction. But is this feedback actually making its way back to product development? We set out on a mission to see if tech support and development teams were collaborating. To kick it off, we commissioned a never-been-done-before study with HDI, the largest association for technical support professionals, boasting 150,000 members. Here are five findings that might surprise you.
Help desk vs. service desk vs. ITSM: what’s the difference? Part 2 of 2
In part 1 of this two-part series, I explained the difference between a help desk and a service desk. Thankfully, the difference between service desk and IT service management (ITSM) is easier to explain – especially when you start with ITSM. ITIL, the most commonly-adopted ITSM best practice framework, describes ITSM as: “The implementation and […]
Introducing Teamder™
Despite the myriad advances in workplace technology, we’re still forming teams the old fashioned way. We pour over org charts. We obsess about bringing the right blend of skills and view points to the table. And we do it all from the top down – until today. Introducing Teamder™ – the latest member of the Atlassian family.
Twitter’s 5 tips for a successful knowledge base
Twitter has grown rapidly over the last few years, adding employees, offices, and acquisitions as quickly as the next trending topic explodes and dies away. Growth and change internally puts a burden on the IT team to scale support, and they’ve done that with a robust knowledge base in Confluence. To get the scoop, I sat down with Twitter’s Manager of IT, Alex Stillings, and IT Support Engineer, Alex Hernandez.
Transitioning from full-time school to full-time life
I’m Jamie, one of 80 new graduates to recently join Atlassian as a developer at our headquarters in Sydney. I’m in the middle of transitioning from “full-time study and part-time work” to just “full-time work”. Seems like that should be easy, right? It’s not. It’s hard in all kinds of ways I didn’t expect. Habits and attitudes that worked well for me and my peers during university are now unproductive in full-time life – and possibly toxic.