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Atlassian recognized as a Visionary in the 2021 Gartner Magic Quadrant for IT service management tools
Our high-velocity approach to service delivery is the future.
Incident response: how to keep tech problems from becoming people problems
When one of your IT services is on fire there’s no time to waste. Especially if that fire is blocking your users from getting stuff done. Rapid resolution tends to eclipse all else during an incident, often causing your team to ignore or forget pieces of the incident response process – like keeping people in […]
Jira and Service Management: Part 1
We found that roughly 40% of our Jira customers actually use Jira as a type of IT ticketing system. That’s great! Jira has been known to be flexible for software teams developing software and fixing bugs so why not also for service management?
5 steps to creating a knowledge base with Jira Service Management and Confluence
By training your internal customers to come to Jira Service Management to report issues and request help, you can help them help others more efficiently.
How companies are operating always-on services in the COVID-19 era
Based on our survey of over 500 IT and development professionals.
Stem the chaos of remote work with these ITSM best practices
How IT professionals can help business teams thrive in a work-from-home context.
Is your service desk at capacity? Know the signs
And learn how Jira Service Desk Data Center can help you deliver service at scale.
Atlassian’s strategy for enterprise service management leads the pack
We were named a strong performer and recognized for best overall strategy in this year’s Forrester Wave™️: ESM.
All ITSM solutions are not created equal
A deep dive into the findings of Forrester’s Total Economic Impact™ of Atlassian for ITSM study.
5 ways to reduce alert fatigue
Key principles for tackling this pervasive problem at the root.
Educating IT for a tech-savvy Gen-Z
How Yale and CalPoly universities are taking “always on” to the next level.
4 reasons asset management software matters more than ever
Why every organization should get strategic with their data.
Expand the reach of your incident communication with Status Embed
Display the current state of your services in the places your customers are most likely to see it.
Introducing External Services in Opsgenie, powered by Statuspage
The best way to stay informed about the services that matter most.
What ITIL 4 means for you and your team
See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.